Update Fail - Can't Uninstall Previous Version
Operating system version
Win 7 64
Description of the issue
When trying ti install the latest update, FM fails and advises it can't uninstall the previous version. I called Support, they advised to use Ccleaner to delete the entries and to delete the FileMaker directory in Program Files. I've done all this, even installed Revo Uninstaller and searched for all tings Filemaker to uninstall. Stills give me the same "can't uninstall" error after re-installation. second pop up issues an "Error 1714. The older version of FileMaker Pro can't be uninstalled.
Steps to reproduce the problem
Attempt to install latest update.
Uninstall previous FM version.
Pop up fail windows (see below).
Exact text of any error message(s) that appear
See screen shots below.
Win 7 64. FM Pro Adv working perfectly for several months.
Dead in the water.