AnsweredAssumed Answered

Update Fail - Can't Uninstall Previous Version

Question asked by Scott Van Nostrand on Jan 13, 2015
Latest reply on Jan 14, 2015 by Scott Van Nostrand

Summary

Update Fail - Can't Uninstall Previous Version

Product

FileMaker Pro

Version

Adv 13

Operating system version

Win 7 64

Description of the issue

When trying ti install the latest update, FM fails and advises it can't uninstall the previous version. I called Support, they advised to use Ccleaner  to delete the entries and to delete the FileMaker directory in Program Files. I've done all this, even installed Revo Uninstaller and searched for all tings Filemaker to uninstall. Stills give me the same "can't uninstall" error after re-installation. second pop up issues an "Error 1714. The older version of FileMaker Pro can't be uninstalled.

Steps to reproduce the problem

Attempt to install latest update.

Expected result

Uninstall previous FM version.

Install update.

Actual result

Pop up fail windows (see below).

Exact text of any error message(s) that appear

See screen shots below.

Configuration information

Win 7 64. FM Pro Adv working perfectly for several months.

Workaround

Dead in the water.

FM_Error_both.JPG

Outcomes