2 Replies Latest reply on Jan 14, 2015 10:19 AM by Scott Van Nostrand

    Update Fail - Can't Uninstall Previous Version

    Scott Van Nostrand

      Summary

      Update Fail - Can't Uninstall Previous Version

      Product

      FileMaker Pro

      Version

      Adv 13

      Operating system version

      Win 7 64

      Description of the issue

      When trying ti install the latest update, FM fails and advises it can't uninstall the previous version. I called Support, they advised to use Ccleaner  to delete the entries and to delete the FileMaker directory in Program Files. I've done all this, even installed Revo Uninstaller and searched for all tings Filemaker to uninstall. Stills give me the same "can't uninstall" error after re-installation. second pop up issues an "Error 1714. The older version of FileMaker Pro can't be uninstalled.

      Steps to reproduce the problem

      Attempt to install latest update.

      Expected result

      Uninstall previous FM version.

      Install update.

      Actual result

      Pop up fail windows (see below).

      Exact text of any error message(s) that appear

      See screen shots below.

      Configuration information

      Win 7 64. FM Pro Adv working perfectly for several months.

      Workaround

      Dead in the water.

      FM_Error_both.JPG