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1. Re: UPDATE of 10.0v3 problems with contact file
hawaiicolors:
Thank you for your post.
The update does not touch any of the data files. It only updates the application.
If you have Time Machine, restore the file prior to the time you updated.
Are there any other FileMaker files where the data was removed?
TSGal
FileMaker, Inc.
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2. Re: UPDATE of 10.0v3 problems with contact file
I get the Contacts Manager file in the file list on all searches, but when I try to open, I get a message that it cannot be opened? However, I can open the (New) Contacts Manager from the update - that is blank (no data). I also try to import data from the old Contacts Manager and it still says it can not be opened? The file name shows on the disk, but like I said it does not open. I had backed it up on an external disk, I plan on taking the disk to a computer shop to see if they can open it? Could it be that the upload discarded the old file because it was the same name? -
3. Re: UPDATE of 10.0v3 problems with contact file
hawaiicolors:
No, the update would not discard an old file. If the original file cannot be opened, then it may be damaged. Try a Recover on the file.
1. Launch FileMaker Pro
2. Without opening any database file, pull down the File menu and select "Recover..."
3. Select the Contacts Manager.fp7 file
4. Leave the default name of "Contacts Manager Recovered.fp7" and click "Save".
5. When finished, and hopefully it completes, open the "Contacts Manager Recovered.fp7" file.
TSGal
FileMaker, Inc.
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4. Re: UPDATE of 10.0v3 problems with contact file
Thanks, but it saved the file to documents as Contact Manager Recovered, blank no data. -
5. Re: UPDATE of 10.0v3 problems with contact file
hawaiicolors:
Sorry to hear that. The file was too damaged to retrieve the data.
I assume you don't have a backup.
TSGal
FileMaker, Inc.
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6. Re: UPDATE of 10.0v3 problems with contact file
I backed up on a disk that needs to be looked at. I am hoping they can open it. How does a file get damaged? Does it just happen? -
7. Re: UPDATE of 10.0v3 problems with contact file
hawaiicolors:
Does the backed up disk contain the same information that we tried to recover? If not, then use Recover on that file.
A file can be damaged in a number of ways. Power spikes, wrong information written to the file, the directory pointing to a wrong partition on the hard drive, applications interrupting other applications, etc.
TSGal
FileMaker,Inc.
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8. Re: UPDATE of 10.0v3 problems with contact file
I have found the file on the back up disk, I was able to open it once. I saved a copy with a new name, went to open it and it ask for a password- I put in every password I have used and it would not open. I then went back to the disk that had the Contact file, tried to open it and again it ask for a password.
Is ther anyway I can get this file open?
The file was saved in the Filemaker Pro 8 file. I even opened, 8 and I get a "guest" name asking for password.
Any help is greatly appreciated.
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