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Update to FMP 11.3 Failed "Couldn't Find a Valid Copy of FMP 11"

Question asked by MacGrandma on Feb 10, 2011
Latest reply on Feb 16, 2012 by gri

Summary

Update to FMP 11.3 Failed "Couldn't Find a Valid Copy of FMP 11"

Version

11.2 (updating to 11.3)

Operating system version

OS X 10.6.6

Description of the issue

The updater to 11.3 failed.  An error message to the effect a Valid Copy of FMP 11 couldn't be found.  Based on an earlier update error, I searched for a former FMP_Updater folder, but none exists.

Steps to reproduce the problem

Reran the updater

Expected result

I expected an update

Actual result

Got the same message as above

Exact text of any error message(s) that appear

A valid copy of FileMaker 11 could not be found.

Configuration information

Nothing is unusual in my install of 11.2

Outcomes