2 Replies Latest reply on Apr 4, 2014 7:39 AM by User11784

    Updated to FileMaker Pro Advanced 13v2 on Windows 7 - Now it won't open

    User11784

      Summary

      Updated to FileMaker Pro Advanced 13v2 on Windows 7 - Now it won't open

      Product

      FileMaker Pro

      Version

      Advanced 13v2

      Operating system version

      Windows 7 Ultimate SP1

      Description of the issue

      Installed
      'fmpa_updater_13.0.2.228.exe'

      Now FileMaker 13 Advanced will not start

      Windows Updates ran last night and all important updates are installed

      Steps to reproduce the problem

      Install the recent updater when FileMaker 13.0v1 is installed on Windows 7 Ultimate

      Expected result

      13v2 to install and open

      Actual result

      FileMaker didn't open after updater ran and a dialog window appears with a message

      Exact text of any error message(s) that appear

      Dialog window appears with the title
      "FileMaker Pro 13 Advanced.exe - Entry Point Not Found"

      The message of the dialog window says
      "The procedure entry point
      ?CreateNewEntry@DBBaseDirectoryEntry@Draco@@QAE?AVDBError@2@ABVunistring@2@_N@Z could not be located in the dynamic link library DBEngine.dll."

      Workaround

      Will try to uninstall and reinstall FileMaker 13 Advanced but not update to 13v2

      Dialog.png