I have the same issue on 10.5.8 Server posted a similiar issue yesterday. Is anyone out there reading these posts? Hello?
I too am having the problem with upgrage Pro Advanced from 11.0v3 to v4. I am running Lion 10.7.1 on a 2011 MBP. I have followed the steps concerning the SpotLight settings. Note, I did just get the MBP a month ago and started by migrating my software from my 5 year old MBP. FileMaker does show my License Key when I look under info.
I have been messign with this update for almost a week now, so any help/guidance would be much appreciated.
Thanks in advance.
Same problem here running Snow Leopard 10.6.8 updating from 11v3 to 11v4. Reboot didn't help.
A FM rep responded in this thread ( http://forums.filemaker.com/posts/0ae1fa5408 ) about updating 11v2 to 11v3 and said the updater uses Spotlight to locate the files to update and they suggested rebuilding Spotlight indexes. I searched for "FileMaker" in Spotlight myself and it wasn't listing my FM 11 directory, so I rebuilt indexes based on http://www.thexlab.com/faqs/stopspotlightindex.html by adding "My Macintosh" to the Privacy section, then removing it. When I went to search in spotlight it said it was rebuilding indexes and when it said it was done, I still couldn't find my FM directory and the 11v4 update still failed.
So I tried the second index rebuilding method, running sudo mdutil -E / from the command line. Now I could find my FM directory using Spotlight but the 11v4 update still fails with the same error.
I tried setting the "FileMaker Pro 11 Advanced" directory to Read & Write for Everyone and applying the permissions to enclosed folders. Didn't help.
So I just zipped the whole FM app directory, copied it to a Lion machine, unzipped, ran updater which worked, zipped the updated FM app, and put it back on Snow Leopard and it works. Annoying.
This is causd by Spotlight being disabled for the volume that FileMaker is installed on. Disabling Spotlight is done to increase performance sometimes, especially on servers.
Go to the Spotlight System Pref and then to the Privacy tab and make sure that the volume that FileMaker is installed on is not listed. If it is, remove it and then the updater will work. After the updater runs, you can put the volume back into the Privacy tab if you like (until the next update).