3 Replies Latest reply on Dec 11, 2014 7:43 AM by TSGal

    Upgrade to Filemaker Pro 13 - Parsing error

    LouiseCarrigan

      Summary

      Upgrade to Filemaker Pro 13 - Parsing error

      Product

      FileMaker Pro

      Version

      13

      Operating system version

      Windows 7 Professional

      Description of the issue

      Have recently upgraded to Filemaker Pro 13 however when launching, I get the following error:

      Error parsing C:\ Windows\Microsoft.NET\Framework\v4.0.30319\config\machine.config
      Parser returned error 0xC00CE504

      When I click OK to the message, nothing happens. I have tried a repair tool for .NET framework, I've tried a clean boot....any other suggestions??

      Exact text of any error message(s) that appear

      Error parsing C:\ Windows\Microsoft.NET\Framework\v4.0.30319\config\machine.config
      Parser returned error 0xC00CE504

        • 1. Re: Upgrade to Filemaker Pro 13 - Parsing error
          TSGal

          Louise Carrigan:

          Thank you for your post.

          To verify a "clean boot", does this mean you rebooted Windows using only Microsoft services (no other startup programs)?

          If the repair tool for .NET framework doesn't work, have you tried uninstalling and reinstalling the .NET framework?

          Do you have access to another machine?  If so, does FileMaker Pro work on that machine?  Or, do you get the same error?

          Have you tried uninstalling and reinstalling FileMaker Pro?

          Keep me updated with any progress.

          TSGal
          FileMaker, Inc.

          • 2. Re: Upgrade to Filemaker Pro 13 - Parsing error
            LouiseCarrigan

            Hello

            Yes, the clean boot was using only Microsoft services.

            Haven't tried uninstalling and reinstalling the .NET framework - would you suggest giving this a go?

            There are three other machines using the program and they haven't had any issues with it

            And yes, we've uninstalled and reinstalled Filemaker Pro a few times but to no avail!

            Thanks

            Louise

            • 3. Re: Upgrade to Filemaker Pro 13 - Parsing error
              TSGal

              Louise Carrigan:

              Thank you for the clarification.

              Since FileMaker Pro is working on other machines, we need to determine the difference between a working machine and your machine. Uninstalling and Reinstalling FileMaker Pro was the correct step.

              Since the error appears with the .NET framework, I would definitely suggest replacing it (uninstall/reinstall).

              Continue to keep me updated.

              TSGal
              FileMaker, Inc.