2 Replies Latest reply on Feb 10, 2011 6:23 AM by wesis

    version 2 not updating to version 3

    wesis

      Summary

      version 2 not updating to version 3

      Product

      FileMaker Pro

      Version

      11 Version 2 advanced

      Operating system version

      Windows XP  SP3

      Description of the issue

      Ran update for version 3
      shows still at version 2
      program file shows date of June 11, 2010

      Steps to reproduce the problem

      run updater program that was downloaded.

      Expected result

      to update to 11 version 3

      Actual result

      still shows 11.0v2

        • 1. Re: version 2 not updating to version 3
          davidhead

          You may still have the folder created by the self-extracting zip during the beginning of the v2 install. When the updater ran, did it say it was a v3 or a v2 updater?

          If you still have the old folder, when the updater.exe is run, a self-extracting zip creates a folder called "FMP_Updater". When v3 is installed, the self-extracting zip uses the same folder as v2, but does not overwrite the files within it. Once the files are extracted, the v2 updater kicks off instead of v3. 

          Solution: Rename, delete, or move the original "FMP_Updater" folder. 

          Please let me know if this works for you.

          TS_Oz, FileMaker Inc.

          • 2. Re: version 2 not updating to version 3
            wesis

            Thanks for your help.

            You were right, the old folder was still in place. Removed and fixed problem.