1 Reply Latest reply on Jul 14, 2011 10:29 AM by TSGal

    We are using FileMaker Server 8.0v2 that is hosting several FileMaker databases.... [Case:...

    JackGorski

      Summary

      We are using FileMaker Server 8.0v2 that is hosting several FileMaker databases.... [Case: 110712-000375]

      Product

      FileMaker Server

      Version

      NA

      Operating system version

      Mac OSX 10.6.7

      Description of the issue

      Anthony,

      I’m somewhat disappointed in your response, in that, it didn’t really approach any resolution to my problem.  We won’t be updating our server software.

      I’ve checked the Forum posts for problems similar to what we are seeing for the current FMP Server version.  I see there are similar posts, but they are for Windows instances.

      I and others* in the Forum need to know what is going on when the Server, due to power issues must be rebooted and one or several databases under the control of the server don’t come up. 

      Please address the problems being described and ignore the version of the server software.

      I am insulted that you ignored the question at hand and pointed me to updating my software.  This problem exists in Server 8.0 and it exists, from what I can tell in Server 11.

      Thank you,

      Jack Gorski

      * Please refer to the issue titled: Unable to access or publish files after reboot

        Published by Ken Hannan at 9:58 am this morning.


      On 7/13/2011 12:56 , "FileMaker Customer Support" wrote:


      Recently you requested assistance from FileMaker Customer Support. Please find our response below.

      If this issue is not resolved to your satisfaction, you may reopen it within the next 4 business days.

      Thank you for allowing us to be of service to you.


      Subject or Question
      We are using FileMaker Server 8.0v2 that is hosting several FileMaker databases....

      Discussion Thread
      Response Via Email (Anthony Schexnayder)Jul 13, 2011 10:56 AM PDT
      Hello Jack,

      Thank you for contacting Customer Support.

      Effective September 23, 2010 the FileMaker 8 Family of products is no longer available for direct sales and support; including technical support, replacement media, upgrade eligibility, downgrade media and downgrade installation codes.

      Please note that migration from FileMaker Pro 8 to the current version of FileMaker Pro 11 is still supported and you can learn how to  migrate your FileMaker 8 data files for use with FileMaker Pro 11 by reviewing the following articles from the FileMaker Knowledge Base.

      Things To Think About Before Converting Your File(s) To the latest version of FileMaker Pro: http://help.filemaker.com/app/answers/detail/a_id/750

      Changes to Password with Conversion:
      http://help.filemaker.com/app/answers/detail/a_id/571

      Converting FileMaker Databases from Previous Versions:
      http://www.filemaker.com/downloads/documentation/fm8_converting_databases.pdf

      Self help is also available via the FileMaker Help System and our Knowledge Base at http://www.filemaker.com/kb

      Please refer to the following articles on our online Knowledge Base for additional information and support options:

      http://help.filemaker.com/app/answers/detail/a_id/1284
      http://help.filemaker.com/app/answers/detail/a_id/5757

      Alternatively, you may be able to find an answer to your questions by visiting our Forums at http://www.filemaker.com/support/forums.html.

      FileMaker 8 Family of Products consists of the following products:
          * FileMaker Pro 8
          * FileMaker Pro 8 Advanced
          * FileMaker Pro 8.5
          * FileMaker Pro 8.5 Advanced
          * FileMaker Server 8
          * FileMaker Server 8 Advanced

      For additional information, please contact Customer Support at: +1 800-325-2747, Monday - Friday, 7 a.m. to 5 p.m. U.S. Pacific Time (U.S. holidays excluded), and reference case number: 110712-000375.

      Thank you,

      Anthony Schexnayder
      Customer Support

      Your best resources for FileMaker and Bento Support! http://help.filemaker.com/app/answers/detail/a_id/7210

      FileMaker Developer Conference
      www.filemaker.com/devcon


       

        This email is a communication intended for the recipient only, and it is not intended to be displayed in a public forum. You must have permission from FileMaker, Inc. to post any reply to an internet forum or user group. Any posting of this message or any part of its content on any type of website or internet forum is prohibited. If you are not the intended recipient of this email, please notify the sender via email and delete the original.
      [---001:002511:56340---]


      ___________

      Jack Gorski
      Lead Customer Support
      Parallel Software

        • 1. Re: We are using FileMaker Server 8.0v2 that is hosting several FileMaker databases.... [Case:...
          TSGal

          Jack Gorski:

          Thank you for your post.

          When a file is opened, a flag is set in the file to "Open".  When the file is closed, that flag is set to "Closed".  If power is lost, or the server crashes, the open files still have the "Open" flag set.  When FileMaker tries to open the file, it sees the file was not closed properly and tries to perform some maintenance on the file.  It appears that one file is not able to open, so it may be damaged.  Try reverting to a backup file, and if the backup also fails, try running a Recover on the file, and then see if the Recovered file will open.

          Let me know if you need additional clarification.

          The current version of FileMaker Pro/Server is 11.  We can only support the past couple of versions.

          I have also sent you a private message.  See your Inbox at the top of this page to read it.

          TSGal
          FileMaker, Inc.