AnsweredAssumed Answered

We are using FileMaker Server 8.0v2 that is hosting several FileMaker databases.... [Case:...

Question asked by JackGorski on Jul 14, 2011
Latest reply on Jul 14, 2011 by TSGal

Summary

We are using FileMaker Server 8.0v2 that is hosting several FileMaker databases.... [Case: 110712-000375]

Product

FileMaker Server

Version

NA

Operating system version

Mac OSX 10.6.7

Description of the issue

Anthony,

I’m somewhat disappointed in your response, in that, it didn’t really approach any resolution to my problem.  We won’t be updating our server software.

I’ve checked the Forum posts for problems similar to what we are seeing for the current FMP Server version.  I see there are similar posts, but they are for Windows instances.

I and others* in the Forum need to know what is going on when the Server, due to power issues must be rebooted and one or several databases under the control of the server don’t come up. 

Please address the problems being described and ignore the version of the server software.

I am insulted that you ignored the question at hand and pointed me to updating my software.  This problem exists in Server 8.0 and it exists, from what I can tell in Server 11.

Thank you,

Jack Gorski

* Please refer to the issue titled: Unable to access or publish files after reboot

  Published by Ken Hannan at 9:58 am this morning.


On 7/13/2011 12:56 , "FileMaker Customer Support" wrote:


Recently you requested assistance from FileMaker Customer Support. Please find our response below.

If this issue is not resolved to your satisfaction, you may reopen it within the next 4 business days.

Thank you for allowing us to be of service to you.


Subject or Question
We are using FileMaker Server 8.0v2 that is hosting several FileMaker databases....

Discussion Thread
Response Via Email (Anthony Schexnayder)Jul 13, 2011 10:56 AM PDT
Hello Jack,

Thank you for contacting Customer Support.

Effective September 23, 2010 the FileMaker 8 Family of products is no longer available for direct sales and support; including technical support, replacement media, upgrade eligibility, downgrade media and downgrade installation codes.

Please note that migration from FileMaker Pro 8 to the current version of FileMaker Pro 11 is still supported and you can learn how to  migrate your FileMaker 8 data files for use with FileMaker Pro 11 by reviewing the following articles from the FileMaker Knowledge Base.

Things To Think About Before Converting Your File(s) To the latest version of FileMaker Pro: http://help.filemaker.com/app/answers/detail/a_id/750

Changes to Password with Conversion:
http://help.filemaker.com/app/answers/detail/a_id/571

Converting FileMaker Databases from Previous Versions:
http://www.filemaker.com/downloads/documentation/fm8_converting_databases.pdf

Self help is also available via the FileMaker Help System and our Knowledge Base at http://www.filemaker.com/kb

Please refer to the following articles on our online Knowledge Base for additional information and support options:

http://help.filemaker.com/app/answers/detail/a_id/1284
http://help.filemaker.com/app/answers/detail/a_id/5757

Alternatively, you may be able to find an answer to your questions by visiting our Forums at http://www.filemaker.com/support/forums.html.

FileMaker 8 Family of Products consists of the following products:
    * FileMaker Pro 8
    * FileMaker Pro 8 Advanced
    * FileMaker Pro 8.5
    * FileMaker Pro 8.5 Advanced
    * FileMaker Server 8
    * FileMaker Server 8 Advanced

For additional information, please contact Customer Support at: +1 800-325-2747, Monday - Friday, 7 a.m. to 5 p.m. U.S. Pacific Time (U.S. holidays excluded), and reference case number: 110712-000375.

Thank you,

Anthony Schexnayder
Customer Support

Your best resources for FileMaker and Bento Support! http://help.filemaker.com/app/answers/detail/a_id/7210

FileMaker Developer Conference
www.filemaker.com/devcon


 

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___________

Jack Gorski
Lead Customer Support
Parallel Software

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