3 Replies Latest reply on Nov 17, 2014 9:40 AM by TSGal

    Web Direct Container Field

    AnnBlankenship

      Summary

      Web Direct Container Field

      Product

      FileMaker Pro

      Version

      13

      Operating system version

      OSX Yosemite

      Description of the issue

      In Web Direct I'm unable to view the pdfs and videos that have been inserted into  the interactive container fields. What's happening and how can I fix this? Jpegs however work fine.

        • 1. Re: Web Direct Container Field
          TSGal

          Ann Blankenship:

          Thank you for your post.

          Which browser are you using to access the hosted file in Web Direct?  Make sure you are using FileMaker Server 13.0v4 to host the database file on Mac OS X 10.10 (Yosemite).

          Access the hosted file using FileMaker Pro 13.0v3, create a new table with one Container field, format the Container field for Interactive Content, add one record and insert (not as a reference) any of the FileMaker Pro PDF files, and commit the record.  Once you verify the PDF file displays properly, try accessing the file again using Web Direct and verify the PDF file displays properly.  If so, then remove the Container field from the original layout, and add a new instance of the Container field.

          Keep me updated with any progress.

          TSGal
          FileMaker, Inc.

          • 2. Re: Web Direct Container Field
            AnnBlankenship

            I used Safari, Chrome and Firefox. I was accessing via a Filemaker hosting service so I assume they were using the latest FMP server. I recall the server hosting tech saying something to the effect that there could be security protocols that they can't relax for interactive files. [?]

            @

             

            • 3. Re: Web Direct Container Field
              TSGal

              Ann Blankenship:

              Thank you for the additional information.

              Make sure the hosting service has the necessary ports open.  For a listing of ports that need to be open with FileMaker Server 13, see Knowledge Base Article #12120:

              http://help.filemaker.com/app/answers/detail/a_id/12120

              TSGal
              FileMaker, Inc.