A more complete description of your set up may help others to help you.
Are you accessing the server over a local network (LAN) or at remote location? (WAN)
Are you using web browsers to access the database via WebDirect or are you using FileMaker Pro clients?
Thanks for your interest. We are currently accessing it on our internal network now. We are planning on setting it up to be accessed outside of the
physical building. We are accessing it via WebDirect. I noticed that when I accessed it via Filemaker Go we didn't seem to have any issues
and when looking at the console, FM GO didn't register a login under web direct, so that was our first thought that we are getting bound
up with ip issues. We are able to get to our database, and the sample database so I think that things are basically functional, but no where near
where we need to be for optimization.
Thank you for your post.
192.168.1.xxx is a local/private IP Address. If you are trying to access the file outside the local area network, use the non-local IP Address. On the machine you are trying to connect, launch a browser and go to whatismyip.com. This will give you the IP address that can be accessed outside the local area network, and the IP Address you will need to use outside the "physical building" using WebDirect.
Let me know if you need additional clarification.