0 Replies Latest reply on Jun 21, 2011 6:30 AM by JonJ

    Webviewer printing on Windows 7



      Webviewer printing on Windows 7


      FileMaker Pro


      11.0v3 adv

      Operating system version

      Windows 7 SP1

      Description of the issue

      I am using a webviewer to display some information within a layout.  When you print the layout the contents of the webviewer is rendered very poorly -- it looks like a very low-res jpeg.  If I print the layout to PDF, the text within the webviewer is not selectable, so I suspect that what is being printed is a jpeg preview of the webpage, and not the webpage itself. 

      This is the case regardless of what content the webviewer is showing -- I've tried various webpages.

      The same layout works perfectly on Macs (also FM11adv) and on Windows Machines running XP and Server 2003.  Furthermore, if I right-click on the webviewer in browse mode and select 'print' from the context-sensitive menu, it prints perfectly.

      I believe that Filemaker renders the webpage using the operating system's underlying HTML rendering engine (i.e. the back-end of Safari on the Mac and iExplorer on Windows) regardless of what browsers are actually installed.  It might therefore be relevant that I think the issue started when I installed Internet Explorer 9 on my Windows 7 PC.  (I can't be sure, as it was a week or two before I notice the problem).

      The attached photo shows a screen-grab of the original Filemaker layout on the left, a close-up of the result of printing the layout (top-right) and a close-up of the result of printing by right-clicking (bottom-right).

      Steps to reproduce the problem

      try to print from a web-viewer on Windows 7 with iExplorer 9.

      Expected result

      Webpage is printed normally

      Actual result

      A low-res preview-quality jpeg of the webpage is printed.