4 Replies Latest reply on Apr 23, 2010 7:28 AM by HopeD

    Win2K8 with FMSA10 - Faulting application fmadminserver.exe

    HopeD

      Summary

      Win2K8 with FMSA10 - Faulting application fmadminserver.exe

      Description of the issue

      We have been receiving the following errors during Filemaker Server Advanced 10 startup since at least 4/8/2010, in effect causing the Admin Console and Custom Web (PHP) Publishing to be offline Log Name:      ApplicationSource:        Application ErrorDate:          4/8/2010 2:57:31 PMEvent ID:      1000Task Category: (100)Level:         ErrorKeywords:      ClassicUser:          N/AComputer:      Description:Faulting application fmadminserver.exe, version 6.0.0.105, time stamp 0x456d4acc, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0x80000003, fault offset 0x00048b2e, process id 0x9f8, application start time 0x01cad74d2fe63e74.Log Name:      ApplicationSource:        Application ErrorDate:          4/8/2010 2:57:31 PMEvent ID:      1000Task Category: (100)Level:         ErrorKeywords:      ClassicUser:          N/AComputer:      Description:Faulting application fmadminserver.exe, version 6.0.0.105, time stamp 0x456d4acc, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0x80000003, fault offset 0x00048b2e, process id 0x9f8, application start time 0x01cad74d2fe63e74. FileMaker Product(s) involved: FileMaker Server Advanced 10.0v2 (05-27-2009) Operating System(s) involved: Windows 2008 Server Enterprise SP2Detailed description of the issue: The following 2 errors have been appearing in the Application Event Log, in conjunction with the Admin Console and Custom Web Publishing being inaccessible, since 4/8/2010, possibly when Java was updated to 1.6.18.  (It has since been removed; we also uninstalled Java 1.6.0.7 in :\Program Files\Java\jre1.6.0_07\ and reinstalled the 1.6.0.7 version from Sun, but it has not fixed the issue.  In addition, netstat -na shows that there is nothing serving port 16000 (needed for Admin Console and CWP), presumably because the fmadminserver.exe process failed to launch. From Windows App Event Log:1) Faulting application fmscwpe.exe, version 6.0.0.105, time stamp 0x456d4acc, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0x80000003, fault offset 0x00048b2e, process id 0xa1c, application start time 0x01cad74d324d5d28. 2) Faulting application fmadminserver.exe, version 6.0.0.105, time stamp 0x456d4acc, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0x80000003, fault offset 0x00048b2e, process id 0x9f8, application start time 0x01cad74d2fe63e74. Exact steps to reproduce the issue: Restart server, or restart the Filemaker Server service. The following Javas are installed on the server - I am not sure if the one in C:\Program Files\Java is part of the native Java installed by FMServer (which I now understand requires Java 1.6.0.7 or lower): Platform/Product/Location/Path:1.6      1.6.0_07 http://java.sun.com/products/autodl/j2se C:\Program Files\Java\jre1.6.0_07\bin\javaw.exe 1.6      1.6.0 http://java.sun.com/products/autodl/j2se C:\Program Files\FileMaker\FileMaker Server\Common\Java\bin\javaw.exe Attempts to load the Admin Console yield: CouldNotLoadArgumentException[ Could not load file/URL specified: http://localhost:16000/admin_console_webstart.jnlp]at com.sun.javaws.Main.launchApp(Unknown Source)at com.sun.javaws.Main.continueInSecureThread(Unknown Source)at com.sun.javaws.Main$1.run(Unknown Source)at java.lang.Thread.run(Unknown Source)java.net.ConnectException: Connection refused: connectat java.net.PlainSocketImpl.socketConnect(Native Method)at java.net.PlainSocketImpl.doConnect(Unknown Source)at java.net.PlainSocketImpl.connectToAddress(Unknown Source)at java.net.PlainSocketImpl.connect(Unknown Source)at java.net.Socket.connect(Unknown Source)at java.net.Socket.connect(Unknown Source)at sun.net.NetworkClient.doConnect(Unknown Source)at sun.net.www.http.HttpClient.openServer(Unknown Source)at sun.net.www.http.HttpClient.openServer(Unknown Source)at sun.net.www.http.HttpClient.(Unknown Source)at sun.net.www.http.HttpClient.New(Unknown Source)at sun.net.www.http.HttpClient.New(Unknown Source)at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)at com.sun.deploy.net.HttpUtils.followRedirects(Unknown Source)at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)at com.sun.javaws.Main.launchApp(Unknown Source)at com.sun.javaws.Main.continueInSecureThread(Unknown Source)at com.sun.javaws.Main$1.run(Unknown Source)at java.lang.Thread.run(Unknown Source)#### Java Web Start Error:#### Could not load file/URL specified: http://localhost:16000/admin_console_webstart.jnlp[FYI: I had accidentally posted in the topic "Java 1.6.0_18 prevents start up of Filemaker" because I hadn't realized they were talking about FMPro, not FMServer.]  

        • 1. Re: Win2K8 with FMSA10 - Faulting application fmadminserver.exe
          TSGal

          Hope D:

           

          Thank you for your post.  I saw your posts in the other thread.

           

          After talking to another Support Technician about your post, there are still too many variables to consider.  Therefore, we recommend starting over fresh by doing the following:

           

          1. Uninstall FileMaker Server 10

           

          2. Remove all instances of Java from the server.

           

          3. Disconnect from the network

           

          4. Reboot the Server

           

          5. Install FileMaker Server 10.  This also installs Java.

           

          6. Connect to the network.

           

          7. Launch Admin Console.

           

          Please keep me updated with any progress.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: Win2K8 with FMSA10 - Faulting application fmadminserver.exe
            HopeD

            Thanks - I called support today and was told pretty much the same thing. We're going to roll back the VM (it's a VMWare ESX virtual machine) to our base snapshot that we took just after FM was originally installed, and if that doesn't work, we'll try the uninstall/reinstall. Thanks for your help!

            • 3. Re: Win2K8 with FMSA10 - Faulting application fmadminserver.exe
              BrentHedden1

              We had the EXACT same problem.  What FMI support mentioned is that we were running W2k8 sp2, and FMS10 is only speced for sp1.  They mentioned that FMS11 was built with sp2 in mind.

               

              When we installed FMS10 on a W2k8 sp1 machine, these errors just dissapeared.  I couldn't tell you exactly what is different between the two service packs that FMS10 likes/doesn't like. Running FMS11 on a sp2 OS gave us no problems.

               

              The Event 1000 error is a generic application error code.  Basically, it's given when the system knows there is a problem, but can't pinpoint the exact reason of failure.

              • 4. Re: Win2K8 with FMSA10 - Faulting application fmadminserver.exe
                HopeD

                Ah - *very* good to know, and a shame that our FM Support Tech did not know that. :-P

                 

                Were you also getting a lot of these? 

                 

                "Faulting application w3wp.exe, version 7.0.6002.18005, time stamp 0x49e023cf, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0x80000003, fault offset 0x00048b2e, process id 0x818, application start time 0x01cae25813590b5a."