AnsweredAssumed Answered

Windows 7 64bit Printer Issue

Question asked by SB_1 on Nov 6, 2011
Latest reply on Nov 8, 2011 by SB_1

Summary

Windows 7 64bit Printer Issue

Product

FileMaker Pro

Version

11.0v3

Operating system version

Windows 7 64 bit

Description of the issue

Same as : http://forums.filemaker.com/posts/9d246f968f

The database is stored on the server. It prints (To any of the many network printers) fine from our Windows XP machines.
On any windows 7 machine we get the same problems as the other thread but we also get the other errors shown in the attached photo.

EDIT: The problem doesn't occur when trying to print from Notepad, Paint or the Office Suite.
Running FileMaker in XP 32bit compatibility mode doesn't help.

Steps to reproduce the problem

Select print or run any script with the print command on a windows 7 64 bit machine.

Expected result

Print

Actual result

Print driver host for 32bit application error
Printing Cannot continue because the printer isn't connected to a port.

Exact text of any error message(s) that appear

Print driver host for 32bit applications has stopped working.
Printing Cannot continue because the printer isn't connected to a port.Use the control panel to set up a port.

Configuration information

Windows 7 64-bit machines are the only ones that seem to have this problem.
Windows XP machines work fine.

Workaround

Print using a Windows XP machine but this is unacceptable as we need it to work on all of our computer.

Win7FilemakerPrintIssue_D.jpg

Outcomes