5 Replies Latest reply on Jun 29, 2015 1:54 PM by TimCormier

    Windows 8.1 Reproducible Crash

    TimCormier

      Summary

      Windows 8.1 Reproducible Crash

      Product

      FileMaker Pro

      Version

      14.0.1 Advanced

      Operating system version

      Windows 8.1 Professional

      Description of the issue

      Crash in Script Workspace -> https://community.filemaker.com/message/193541

      Steps to reproduce the problem

      Open Script Workspace
      Create new Script
      Enter import records
      Select a file (a .csv is what I have used)
      Specify import order
      Select a table
      Click Manage Database
      Add a new field to table
      Click OK to close Manage Database
      Click OK to close Specify import order

      FileMaker Pro Advanced crashes.

      Expected result

      No crash

      Actual result

      Crash

      Configuration information

      FileMaker Pro Advanced 14.0.1 x86 on Windows 8.1

      Workaround

      None

        • 1. Re: Windows 8.1 Reproducible Crash
          TSGal

          Tim Cormier:

          Thank you for your post.

          Using FileMaker Pro Advanced 14.0.1 under Windows 8.1 Professional, I am unable to replicate the crash using your exact steps.  (I used a CSV file for import.)

          I do not have any plug-ins, and after reading the Community thread, I see that your issue also occurs without any plug-ins enabled or installed.

          If you create a new user account, login to the new user account, launch FileMaker Pro Advanced 14.0.1 and follow the same steps, are you able to replicate the issue?

          Let me know if there any steps you left out to help me replicate the crash.

          TSGal
          FileMaker, Inc.

          • 2. Re: Windows 8.1 Reproducible Crash
            TimCormier

            Same crash under a brand new test user account. I have a sample DB and CSV file that I used if you want.

            Appcrash report is:

             

            Problem signature:
              Problem Event Name:    APPCRASH
              Application Name:    FileMaker Pro Advanced.exe
              Application Version:    14.0.1.175
              Application Timestamp:    5538423e
              Fault Module Name:    clr.dll
              Fault Module Version:    4.0.30319.34209
              Fault Module Timestamp:    5348961e
              Exception Code:    c0000005
              Exception Offset:    000df3b6
              OS Version:    6.3.9600.2.0.0.256.4
              Locale ID:    1033
              Additional Information 1:    ea58
              Additional Information 2:    ea586286212de6bbf37bd677acbf4c8c
              Additional Information 3:    fa96
              Additional Information 4:    fa96de0cc398e0e8d6256bc17e23b81a

            Read our privacy statement online:
              http://go.microsoft.com/fwlink/?linkid=280262

            If the online privacy statement is not available, please read our privacy statement offline:
              C:\Windows\system32\en-US\erofflps.txt

             

            Screenshot attached.

            • 3. Re: Windows 8.1 Reproducible Crash
              TSGal

              Tim Cormier:

              Since I am unable to reproduce the crash, feel free to send in the sample database file from the new user account since it was created more recently.  Check your Inbox at the top of this page for instructions where to send the file.

              TSGal
              FileMaker, Inc.

              • 4. Re: Windows 8.1 Reproducible Crash
                TSGal

                Tim Cornier:

                I received your sample file.  Thank you.

                I am still unable to replicate the issue.  I followed the same exact steps, and FileMaker Pro Advanced 14.0.1 did not crash. The screen shot below shows the Script Workspace immediately after the last step.  Below the Script Window, you can barely see the About Windows box that shows Windows 8.1 Pro.

                Do you have access to another Windows 8.1 Pro machine?  If not, then I would remove and reinstall FileMaker Pro Advanced 14.0.1.

                Is there anything else you can tell me about your computing environment?

                TSGal
                FileMaker, Inc.

                • 5. Re: Windows 8.1 Reproducible Crash
                  TimCormier

                  No other 8.1 Pro boxes. I could build a clean VM of one, but not sure it is worth my time...

                  I do have a Win 7 Pro VM I can try it on and see if I can reproduce. It'll just have to be later as I don't have the install disc with me