AnsweredAssumed Answered

Windows XP using FMp 11 can't open files at FMServer 8.02b

Question asked by JackGorski on Dec 15, 2010
Latest reply on Dec 15, 2010 by philmodjunk

Summary

Windows XP using FMp 11 can't open files at FMServer 8.02b

Product

FileMaker Pro

Version

FileMaker Pro 11 on XP to FileMaker Server 8.02b

Operating system version

Windows XP

Description of the issue

We have a scenario as follows:

User on Windows XP using FileMaker Pro 11 trying to access remote files hosted by FileMaker Server version 8.02b.  User can see the files, but can't open them.

A number of users access databases maintained by this FileMaker Server from across the country.  One user, when doing a File/Open Remote and selecting the URL for the server, sees the files maintained by the server, but, when she goes to open any of the files on this list, receives a message stating that the file either could not be opened or it didn't exist on the server.

So, here are the details of this user having problems:  She is on a Windows XP machine running FileMaker Pro 11.

There are other users running FileMaker Pro 11 to this FileMaker Server version 8.02b with no problems.

Why is this XP user having problems?  She can see the list of files on the server, but she cannot open the files at the server.  We have enabled port 5003 at her router for TCP communications on her computer for FileMaker Pro.

Steps to reproduce the problem

On a Windows XP computer, open FileMaker Pro 11.

Select File/Open Remote.

From the Favorite Hosts pane, select the following:

Seminar's Power Mac G4 (68.165.159.102)

See the list of 13 files available on this host under the Available Files pane.

Select and file from this pane and click Open.

Expected result

User should be presented with a login screen asking for username and password.

Actual result

An hour glass and after 2 minutes, a bell and an error message.

Exact text of any error message(s) that appear

"File" could not be opened.  Either the host is not available, or the file is not available on that host.

Configuration information

None.

Workaround

None.

Outcomes