2 Replies Latest reply on Aug 4, 2011 11:24 AM by barrybuzz

    WPE not available - Error encountered communicating with server

    barrybuzz

      Summary

      WPE not available - Error encountered communicating with server

      Description of the issue

      Please consider this a high-priority ticket, as we are unable to do any CWP with this server until the issue is resolved. FileMaker Product(s) involved:  FMSA 10.0.2.206Operating System(s) involved: Windows Server 2003 SP2, Java 6.7 (Admin Console running on clients WXP, OSX10.4, OSX10.5), IIS 6 Detailed description of the issue:  WPE has a red dot in Admin Console; Under Server Status Info is the message An error was encountered communicating with the server.  Clicking on Web Publishing in the Admin Console sidebar results in the folloiwing dialog box message:  The Web Publishing Engine is not available. To configure web publishing, please start the WPE first. Exact steps to reproduce the issue: Unknown Expected Result: WPE should be runningActual Result: WPE is not running, and cannot be startedExact text of any error message(s) that appeared: See aboveAny additional configuration information/troubleshooting that is relevant to the issue: There is no firewall running on the server. The workstation's firewall was disabled to determine if port problems were the issue, but this did not resolve the problem. Note that IWP DOES work fine, even though CWP does not.Any workarounds that you have found: None so far

        • 1. Re: WPE not available - Error encountered communicating with server
          TSGal

          barrybuzz:

           

          Thank you for your post.

           

          I don't have enough information to determine what is causing the problem.

           

          Is this a one machine configuration, or is the web server on another machine?  Have you uninstalled and reinstalled FileMaker Server?  How much memory do you have on the Server?  Does the red light appear immediately when Admin Console is launched?

           

          It would probably be best if you contact our Technical Support department directly at toll-free 800-325-2747 so they can get you installed correctly, because they can ask and get answers immediately and know what steps to take next.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: WPE not available - Error encountered communicating with server
            barrybuzz

            Our lead FM Admin found the problem; he compared every file relevant to web svcs on the "bad" sever to another sever where WPE was working properly. He found that a file size was different on a particular file that was part of the standard install.

            When he replaced the small "bad" file with the larger "good" file, WPE began functioning properly.