Thank you for your post.
FileMaker Pro does have a way to lookup information (based on a key field) and populate other fields. Bento does not have this ability.
In FileMaker Pro, you can create a button that can be programmed to log the number of times a customer returns.
I don't know of a direct video, but there is a tutorial along with our user manuals online. Go to:
Click on FileMaker Pro 11 and download the Tutorial sample file and you can view the Tutorial PDF. Also, check out the User's guide at:
Look at page 106 for the section "About lookups".
A 30-day trial version of FileMaker Pro is also available at www.filemaker.com so you can use the tutorial.
Let me know if you have any additional questions.
You can download a tutorial file at: