8 Replies Latest reply on Nov 16, 2014 6:31 AM by ChuckWilcox

    Can't access fm12 over 3g

    ChuckWilcox

      Title

      Can't access fm12 over 3g

      Post

      Hi there,

      I have no problem accessing my db through the home network.  My problem is over a cellular service.  One of the problems that might be causing the problem is in Network Utility, I click on Ethernet and I see my router ip is is 192.168.xx.x, however, to log onto my router set up page, I use 10.0.x.x.  When applying the port forwarding I have to use this.  I've tried using the www.whatismyip.com address as the server ip but it doesn't like that.  I've tried multiple versions of other posts in the forum but that doesn't help.

      I'm using an imac as the host, usually through the airport to my comcast modem, but hardwired it to see if that would help. Nothing.

      Anybody have any thoughts?

       

      Thanks,

      C

        • 1. Re: Can't access fm12 over 3g
          TSGal

          Chuck Wilcox:

          Thank you for your post.

          192.168.x.x is a local IP address.  You will need to use the external IP address to access the file.  You should use the IP address used by whatismyip.com, as that is what is needed for other computers/devices to connect outside the local network.

          In case you haven't read our Knowledge Base Article on Port Forwarding, go to:

          http://help.filemaker.com/app/answers/detail/a_id/9770

          Keep me updated with any progress.

          TSGal
          FileMaker, Inc.

          • 2. Re: Can't access fm12 over 3g
            schamblee

            When you turn on file sharing on filemaker it will display an ip address.  This ip address is the address of the hosting computer and your port will need to be forward to that ip address.

            • 3. Re: Can't access fm12 over 3g
              ChuckWilcox

              Let me try to give a little more detail...

              Router - When setting up the port forwarding, the only IP address it would accept was something almost identical to it's own address. (i.e. router 10.0.0.1 - server IP 10.0.0.10 or 10.0.0.5). An IP address like 192.xxx.xx.x does not work.  Neither does the IP address that comes up when I go to www.whatismyip.com.

               

               

              When I'm in the "Share with FM Clients" window, it lists two IP address 192.xxx.xx.x  and  10.x.x.x.  Using either of these, I have found the port to be open when I use the Port Scan in the Network Utility App.

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

              • 4. Re: Can't access fm12 over 3g
                ChuckWilcox

                I responded with more in the above post, but it did not include everything.

                I have enabled sharing via the "sharing with FM clients" link. I can see the current file open is there, I have selected all users. I now go to FM Go on my iPad, click add host, type in either of the IP addresses listed in the "sharing with FM clients" link, but it always comes up with "no files available".

                I do know that I can see the files if I'm on the same wifi network as my iMac.

                What step am I missing?

                • 5. Re: Can't access fm12 over 3g
                  Markus Schneider

                  192.168.xxx.xxx and 10.0.xxx.xxx are both local, private _address ranges_. Means computers in Your private network. 

                  When You are speaking of a '3g' network, that means an external network, WAN. 

                  You have to teach Your router to 'forward' the port on wich FileMaker communicates from the external (WAN-) address to the local address of the machine where FileMaker is running (ie 10.0.0.5 or 10.0.0.10).

                  The port that has to be forwarded is 5003 (fmnet)

                  Wifi (WLAN, _wireless local network_) means, that You are in the same network - but that's not the case with an iPhone over 3G

                  The way how a router does the port forwarding differs from router to router...

                  • 6. Re: Can't access fm12 over 3g
                    ChuckWilcox

                    Markus,

                    As I stated earlier, I have the port forwarded through 5003.  I am also using the IP address that is listed in FM sharing.  I also understand that 3G is an external network.  That is where my problem lies.  I am trying to access a FM file on my home computer, using a 3G network, while I am NOT at home.  The only way to test this, without leaving the house, is to turn off wifi so my ipad will have to use the cellular service to try to gain access.

                    TSGal -  you mentioned earlier ....

                    "192.168.x.x is a local IP address.  You will need to use the external IP address to access the file.  You should use the IP address used by whatismyip.com, as that is what is needed for other computers/devices to connect outside the local network."

                    Where should I be using this "external IP" ?  Do I use it in the port forwarding?  Enter it as the host in FM go on my ipad?

                     

                    Thanks

                     

                     

                    • 7. Re: Can't access fm12 over 3g
                      Markus Schneider

                      There are several sevices that show Your current external ip address, search google for 'myip'. The external IP might be suject of change... so don't take the IP that 'myip' (or whatever service You are running) shows as 'fix'

                      • 8. Re: Can't access fm12 over 3g
                        ChuckWilcox

                        Markus, 

                        i don't think you understanding the problem with the information you are giving. Neither of your comments have been helpful. 

                         

                        TSGal and others,

                        I started from the beginning following your instructions and it now seems to be working. I must have skipped a step or entered something in wrong. Thanks for your help.