5 Replies Latest reply on Nov 14, 2011 2:27 PM by disabled_JackRodgers

    Emailing fp7 damages file when received but original file is fine

    MatthewMackay

      Title

      Emailing fp7 damages file when received but original file is fine

      Post

      Morning,

       

      I've recently been having a lot of issues with my solution. It is used on FM Go and the fp7 is sent from the iPad when an internet connection is available. I know it's not ideal sending a fp7 whilst it's open but haven't found another suitable method yet. It has been working fine for months now and now I'm starting to get a lot of un recoverable files coming through. I've recently updated all my clients with a working back up.

       

      I just don't understand how the file is damaged when it comes through but fine on FM Go. Normally a few more attempts at resending gets it working. Is it just the fact the fp7 is open when it's sent? If so why did this work fine before?

       

      Cheers