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Failed to open filename.fmp12

Question asked by BenKingsbury on Jun 4, 2015
Latest reply on Jun 15, 2015 by BenKingsbury


Failed to open filename.fmp12


I've had a few of our remote users try to open a FileMaker Go file, but they get an error in their Safari browser saying:  "Failed to Open "filename.fmp12."  This doesn't happen often, it happens very sparingly and I haven't been able to figure out what the cause of this is.  The only solution I could find is for them to delete the file and then re-download it. 

Does anyone know what the cause of this error is and/or a better way to fix this error?