4 Replies Latest reply on Jan 16, 2014 10:00 AM by TSGal

    Field becomes uneditable on iPad

    DuncanMorden

      Title

      Field becomes uneditable on iPad

      Post

           When we load up our database on the iPad, we have one single field in a portal that, once something is inserted into it, becomes uneditable and un-selectable on the iPad, though it remains editable and available for change on the computer itself.  

           Is there a setting or something similar that would have been toggled on to make the software do this, or is it another cause?

        • 1. Re: Field becomes uneditable on iPad
          TSGal

               Duncan Morden:

               Thank you for your post.

               Do you get an error messaged when you try to access the field on the iPad?  If so, what is the message?

               Are you logged in with a user account that doesn't have Edit access to the field?

               Any other information you can provide about the field settings may be helpful in narrowing down the possible causes.

               TSGal
               FileMaker, Inc.

          • 2. Re: Field becomes uneditable on iPad
            philmodjunk

                 Try this test just to rule out possible issues:

                 Close the file.

                 Double click your home button to get the list of all open apps.

                 Find the FM GO app and flick it up to close the app.

                 Then return to FM GO, open your database and try again. Do you still get this issue?

            • 3. Re: Field becomes uneditable on iPad
              DuncanMorden

                   Tried the test in question, and the error still persists, even on separate iPads.

                   We do not have an error message that appears, the field just sits and can't be interacted with. The user account has full edit permissions, and the field is set to its defaults, to the best of our knowledge. 

                    

                   The field itself is just a text field meant for comments, and the error did not appear until after a recent update on the order of the fields in a portal.

              • 4. Re: Field becomes uneditable on iPad
                TSGal

                     Duncan Morden:

                     Thank you for the additional information.

                     I'd like to see a copy of the file so I can determine why it is failing.  Check your Inbox at the top of this page for instructions where to send the file.

                     TSGal
                     FileMaker, Inc.