1 Reply Latest reply on Dec 4, 2014 5:14 AM by TSGal

    iPad Timeclock

    EricBrown

      Title

      iPad Timeclock

      Post

      We are preparing to implement an internal employee time clock using FileMaker server 13 and FileMaker Go 13 on iPads. Testing on one iPad and have an issue that it disconnects when inactive. Server is set to maintain connection and iPad set to auto-lock NEVER. Any suggestions to maintain connection?

        • 1. Re: iPad Timeclock
          TSGal

          Eric Brown:

          Once a client (FileMaker Pro/Go) connects with FileMaker Server 13, then FileMaker Server 13 continues to ping the client over the network (Ethernet/Wi-Fi) to make sure there is still a connection.  If FileMaker Server 13 is unable to contact the Server, it will try to connect for two minutes, and if no connection can be established, then the connection to the client is dropped.

          Is it possible your iPad goes to sleep?  Are you accessing any other application?  Is FileMaker Go idle for an extended period?  What is fmreauthenticate privilege set for?

          Any other information you can provide may help narrow the number of causes.

          TSGal
          FileMaker, Inc.