2 Replies Latest reply on Jul 6, 2011 10:38 AM by philmodjunk

    Losing Signatures



      Losing Signatures


      I will have a customer sign the work order on the iPad, I will see the signature in the container field on the form, but, by the time I get home, the signature has disappeared, any ideas as to what I'm doing wrong, or how to correct this problem?

        • 1. Re: Losing Signatures


          Thank you for your post.

          Is the file local to the iPad, or are you accessing a hosted file?

          To make sure the signature is being saved, skip to the previous record and back again.  Does the signature still appear?

          Does anyone else have access to the iPad and possibly deleting the contents of the Container field?

          Are you noticing if this is occurring with only certain records?

          Any other information you can provide may be helpful in determining why the data is being lost.

          FileMaker, Inc.

          • 2. Re: Losing Signatures

            If this is from a hosted file, might the container field have global storage enabled?