I believe this issue might be due to the version of Filemaker Go and the IOS on the iPad. Make sure your client has the latest version of FileMaker Go 13. There are some problems with Filemaker Go 12 and iOS 8.
Thanks, for that. It was in the back of my mind that it might be an issue but wasn't a fully formed thought!
Pretty sure that she has not updated iOS - the IT person told them not to because they only have 16Gb iPads.
Remind me, there is a way of turning off auto updates isn't there? Once we have a stable version of FM Go working I think I'd prefer it not to update her version without me knowing.
I believe the os update downloads automatically but you have to manually install the update. There is a setting for auto updating apps which may be enable on the user devices, so Filemaker Go may automatically update.
For the setting for App updating Setting>iTunes&App Store>Updates