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There are several items to consider when determine what you are going to charge. This is a few items to consider. I would try to check out the competition. This is a list of questions to ask yourself. I don’t need the answers.
- Is your application specialized for a certain industry?
- What will type call will you take? Computer will not boot, Word document will not print, calls about filemaker, calls about filemaker server or and calls just about your application?
- Some companies charge an annual fee plus a per minute fee, because of the random calls made to their support line.
- How long are most support calls?
- What is your competition charging for their support.
- How long has your application been out. Newer software has more bugs, but at the same time an application that been around awhile is more stable. It’s a numbers game you, overcharge you will not have happy clients, undercharge and you will not be making any money.
- Some companies reduce the price of their application to make it up in the support charges. For example : Applications in one market sells for $1000.00. You charge $800.00 to get the new client and add $200.00 to your annual support to make up the differences.
- Most companies do charge per machine. The amount will be based on what you are going to cover when a client places a call.
- Where are you located? A company in California charge may be 10 times higher than a company in Mississippi.
- How much cost do you have in everything? Number of Employees, Phone lines, in house computers and so on.
- Are you going to support iPhone, iPad, Macs, PCs ?