Thank you for the post.
Port 16000 is used to display interactive content hosted on FileMaker Server 12 and FileMaker Server 12 Advanced. Knowledge base article 6427 in reference to port 16000 states:
"(NOTE: Add for FM12) This port is used to progressively download content for FileMaker Pro/Web clients."
The full article is found here:
Since the interactive containers work inside the LAN, but not outside, then port 16000 will need to be forwarded to any I.P. using the interactive containers hosted by the server.
If this does not resolve the issue, let me know and we can discuss additional troubleshooting steps.
OK, I'll give that a try. I appreciate your finding the article for us. I'll let you know what happens.
No, the databases have always come through, but the containers within specific records are not coming through. I have a 2wire modem at one remote location, and added Port 16000 specifically, but no change on the containers: Still not showing the content of the pdfs. Anything else to try?
Thank you for the reply.
Opening port 16000 will not be enough to get interactive content outside the LAN to work. The port is likely already open because FileMaker Server listens over that port. The port must be forwarded to the outside to all I.P. addresses or specifically to any I.P. address that will be using the interactive content.
While I am not intimately familiar with 2wire routers this article may be of use:
Beyond the port, firewall or security software installed to the client could also interfere. Please let me know if additional clarification is required.TSFalconFileMaker, Inc.