3 Replies Latest reply on Jun 15, 2009 10:00 AM by TSGal

    Closing a session

    user16062

      Title

      Closing a session

      Your post

      I have a situation where folks are not logging out of an IWP session but closing their browser, then logging back in before the session times out only to find the record they were working on is locked until the session clears via time out. Is there a way to automatically close a user's open sessions while they are logging in?<!-- POLLS --><!-- FILES --><!-- SIGNATURE -->

        • 1. Re: Closing a session
          TSGal

          JShapiro:

           

          Thank you for your post.

           

          If the customers close the browser, then they are not logging out properly.  One way to reset is to clear the cache of the browser and that should allow the user to log in again.

           

          TSGal

          FileMaker, Inc. 

          • 2. Re: Closing a session
            user16062
               There is no problem logging back in, the problem is that when they log in the record locked in the first session is still locked. In otherwords, logging back in doesn't release the lock from a prior session.
            • 3. Re: Closing a session
              TSGal

              JShapiro:

               

              Sorry.  I misread your original post.

               

              No, the record will remain locked until it is timed out.  One option would be for the host to close the file and reopen it.

               

              TSGal

              FileMaker, Inc.