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Continuing FileMaker Server 13 crashes with PDFs in container fields

Question asked by PointInSpace on Dec 10, 2014
Latest reply on Dec 10, 2014 by bigtom


Continuing FileMaker Server 13 crashes with PDFs in container fields

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For some time now, we have been seeing crashes of FileMaker Server 13 when using container fields that are being populated with PDF files. The crashes are infrequent, random, and quite frustrating.  I am posting again to see if anyone has any input into this, had any success in resolving this issue, etc.  FileMaker's support has been unsuccessful in resolving the issue to-date.  I do know numerous other folks are experiencing the same issue.

What we're running:

OS X Server 10.8 (supported OS as per FileMaker's web site)

FileMaker Server 13v4

What happens:

FileMaker Server occasionally crashes when PDFs are being inserted into container fields


We suspect the issue is caused by the thumbnail generation for PDF files.  We have tried with both temporary and permanent storage, but crashes still continue.  Not sure if disabling thumbnail creation alltogether keeps it from happening.  It also seems that FMGo may be part of the equation - not sure 100% if the crashes have happened in a pure FileMaker Pro client environment.

Thanks for any corroborating info folks can provide, etc.  Hopefully we can get to the bottom of this together.

    - John