7 Replies Latest reply on Jun 29, 2015 5:41 PM by Ryan.

    Filemaker 12: Error 701 "Admin Server process has terminated abnormally."

    Ryan.

      Title

      Filemaker 12: Error 701 "Admin Server process has terminated abnormally."

      Your post

      I would appreciate some input on my issue.

      2008 R2 Terminal Server, Filemaker Pro 12.

      Windows event viewer is logging non stop Filemaker errors (Admin Server process has terminated abnormally) immediately after some Microsoft updates were installed on 6/18/2015.  Users can still use Filemaker but each morning we now find the server has no internet connectivity (LAN and Filemaker still works though).  Rebooting the server fixes the Internet issue although the errors are still logged.  The loss of internet connectivity seems to be related to the Filemaker Server service and something that occurs overnight.

      I had noticed many Bonjour errors in the event log too (GetLargeResourceRecord: opt 65002 optlen 8 wrong).  Ran a repair on Bonjour the one evening and all the Bonjour and Filemaker errors immediately quit appearing.  Ends up that's because the Bonjour repair stopped the Filemaker Server service, oops.  I found out because users reported they couldn't get into Filemaker the next morning.  I started the Filemaker Server service and they were able to use Filemaker again.  Funny thing is though that every morning there is no internet requiring a server reboot... except the morning the Filemaker Server service was stopped overnight.

      Looking back in the event logs the Bonjour error has been happening for many months so it may or may not be related but it also logs every 2-3 minutes.

      6/18/2015 AM - All is well, presumably
      6/18/2015 11:57 - Installed some Microsoft Updates.  
      6/18/2015 12:17 - Windows event logs is filled with Filemaker Server 12 Event 701
                                 "Admin Server process has terminated abnormally."

      On thing to note is that the EVENT 701 "Admin Server process has terminated abnormally." is almost always preceded by an EVENT 701 "Java Web Publishing Engine process has terminated abnormally."

      In case it is relevant the server has Java 8 Update 45 installed on 6/3/2015.

      Thank you kindly.

       

      INSTALLED UPDATES:

      Update for Windows Server 2008 R2 x64 Edition (KB3020370)

      Security Update for Windows Server 2008 R2 x64 Edition (KB3063858)

      Update for Windows Server 2008 R2 x64 Edition (KB3054476)

      Security Update for Microsoft Office 2010 (KB2863817) 32-Bit Edition

      Security Update for Microsoft Excel 2010 (KB3054845) 32-Bit Edition

      Security Update for Microsoft PowerPoint 2010 (KB3054835) 32-Bit Edition

      Definition Update for Microsoft Office 2010 (KB3054883) 32-Bit Edition

      Security Update for Windows Server 2008 R2 x64 Edition (KB3055642)

      Security Update for Windows Server 2008 R2 x64 Edition (KB3045171)

      Update for Microsoft Office 2010 (KB3054875) 32-Bit Edition

      Update for Windows Server 2008 R2 x64 Edition (KB3013531)

      Update for Microsoft OneNote 2010 (KB2965297) 32-Bit Edition

      Security Update for Microsoft .NET Framework 4.5, 4.5.1 and 4.5.2 on Windows 7, Vista, Server 2008,

      Server 2008 R2 x64 (KB3035490)

      Security Update for Windows Server 2008 R2 x64 Edition (KB3057839)

      Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB3032655)

      Security Update for Windows Server 2008 R2 x64 Edition (KB3059317)

      Update for Microsoft Outlook Social Connector 2010 (KB2553308) 32-Bit Edition

      Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB3023215)

      Update for Windows Server 2008 R2 x64 Edition (KB3045645)

      Update for Microsoft Office 2010 (KB2965301) 32-Bit Edition

      Security Update for Windows Server 2008 R2 x64 Edition (KB3061518)

      Security Update for Windows Server 2008 R2 x64 Edition (KB3046002)

      Update for Windows Server 2008 R2 x64 Edition (KB3068708)

      Security Update for Microsoft Word 2010 (KB3054842) 32-Bit Edition

      Update for Microsoft Office 2010 (KB2965291) 32-Bit Edition

      Security Update for Microsoft Office 2010 (KB3054848) 32-Bit Edition

      Windows Malicious Software Removal Tool x64 - June 2015 (KB890830)

      Security Update for Microsoft Office 2010 (KB3054834) 32-Bit Edition

      Update for Microsoft Office 2010 (KB2965296) 32-Bit Edition

      Security Update for Microsoft .NET Framework 4.5, 4.5.1 and 4.5.2 on Windows 7, Vista, Server 2008,

      Server 2008 R2 x64 (KB3023224)

      Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems (KB3058515)

      Security Update for Windows Server 2008 R2 x64 Edition (KB3033890)

      Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB3048070)

      Update for Microsoft Outlook 2010 (KB3054881) 32-Bit Edition

      Update for Windows Server 2008 R2 x64 Edition (KB3020369)

       

       

        • 1. Re: Filemaker 12: Error 701 "Admin Server process has terminated abnormally."

          Ryan:

           

          Thank you for the post.

           

          “In case it is relevant the server has Java 8 Update 45 installed on 6/3/2015.”

           

          The recommended Java version for FileMaker Server 12 (Advanced) is Java 7 update 75. The suggestion would be to start by uninstalling Java 8 and installing the recommended version of Java.

           

          FileMaker Server and Java - Overview

           

          Additionally, since you are receiving 701 errors, if not already done, install the following hotfix:

           

          Software Patch: Instant Web Publishing stability hotfix.

           

          Please keep me updated with any progress. 

           

          TSFalcon

          FileMaker, Inc.

          • 2. Re: Filemaker 12: Error 701 "Admin Server process has terminated abnormally."
            Ryan.

            TSFalcon, thank you for responding.

            I have proceeded in applying the hotfix, unfortunately it doesn't seem to have had any effect.

            Do you know if Filemaker Server 12 holds its own embedded java runtime or does it utilize whatever Java is loaded on the computer.  Is your suggestion still to downgrade Java to Java 7 update 75?  My reason for asking is that I have reservations about Java in general - mostly due to the frequently discovered vulnerabilities.

            Additionally, should I install the 32 or 64 bit Java?  Obviously my server OS is 64-bit, and since Filemaker Server 12 is in the Program Files folder and not the (x86) then I would assume it is a 64-bit application.  Just want to make sure.

            Respectfully,

            Ryan

            • 3. Re: Filemaker 12: Error 701 "Admin Server process has terminated abnormally."

              Ryan:

               

              Thank you for the reply. 

               

              “Do you know if Filemaker Server 12 holds its own embedded java runtime or does it utilize whatever Java is loaded on the computer.  Is your suggestion still to downgrade Java to Java 7 update 75?”

               

              FileMaker Server 12 uses the Java installed on the server computer. FileMaker Server 12 is not compatible with Java 8. Even FileMaker Server 13 required an update (version 10) to be compatible with Java 8. 

               

              “Additionally, should I install the 32 or 64 bit Java?”

               

              FileMaker Server 12 is a 64-bit application; however, some browsers are still 32-bit and you may need to install both the 32-bit and 64-bit versions of Java 7 update 75. 

               

              TSFalcon

              FileMaker, Inc.

              • 4. Re: Filemaker 12: Error 701 "Admin Server process has terminated abnormally."
                Ryan.

                Progress... I have removed Java 8 and installed 32 and 64 bit Java 7 update 75.  The good news is that I no longer get flooded with the "Admin Server process has terminated abnormally" messages.  I still however am unable to access the Java Admin Console.

                Items to note...

                1. The FileMaker Server 12 'Start Page' has a message. "FileMaker Server Admin Console requires a supported version of Java." (I have installed 32 and 64 bit JRE 7u25)

                2. The Admin Console page (127.0.0.1:16001) comes up blank, no errors, just a white page

                3. Current Installed Version: 12.0.5.551

                4. The Windows event viewer now contains the following items, once, repeatedly upon starting the FileMaker Server service.

                IIS-W3SVC-WP - Event 2214 - The HTTP Filter DLL C:\Program Files\FileMaker\FileMaker Server\Web Publishing\publishing-engine\web-server-support\iis\isapi_redirect.dll failed to load.  The data is the error.

                IIS-W3SVC-WP - Event 2268 - Could not load all ISAPI filters for site 'DEFAULT WEB SITE'.  Therefore site startup aborted.

                IIS-W3SVC-WP - Event 2214 - The HTTP Filter DLL C:\Program Files\FileMaker\FileMaker Server\Web Publishing\publishing-engine\web-server-support\iis\isapi_redirect.dll failed to load.  The data is the error.

                IIS-W3SVC-WP - Event 2268 - Could not load all ISAPI filters for site 'DEFAULT WEB SITE'.  Therefore site startup aborted.

                Again, thank you.

                • 5. Re: Filemaker 12: Error 701 "Admin Server process has terminated abnormally."
                  Ryan.

                  Correction, the Windows Event Viewer 'IIS-W3SVC-WP' events 2214 & 2268 repeat every few minutes like the "Admin Server process has terminated abnormally" used to, filling the event log.  I had incorrectly specified that it logged it only once.  

                  The errors are in the Windows Event Viewer.  The Filemaker Server 'event' log file contains no errors.

                  Also, I restarted the server in case the Java installs needed it.  No difference.

                  • 6. Re: Filemaker 12: Error 701 "Admin Server process has terminated abnormally."
                    Ryan.

                    More progress...

                    I found the path listed in the IIS-W3SVC-WP error didn't exist. (C:\Program Files\FileMaker\FileMaker Server\Web Publishing\publishing-engine\web-server-support\iis\isapi_redirect.dll)  My backed up copy does contain the files listed in the path, so I restored them. Now all the event log errors are gone (Except for Bonjour barking occasionally) Yay!  Hopefully this stabilizes the overall situation.

                    My only remaining issue is that the FileMaker server admin console opens to a plain white blank page.  

                    Two items to note:

                    1. The browser title bar does read 'FileMaker Server 12 Admin Console Start Page' however.

                    2. The FileMaker Server 12 'Start Page' has a message. "FileMaker Server Admin Console requires a supported version of Java."

                    • 7. Re: Filemaker 12: Error 701 "Admin Server process has terminated abnormally."
                      Ryan.

                      Nevermind.  FileMaker Server 12 Admin Console only supports IE 8 & 9. http://help.filemaker.com/app/answers/detail/a_id/13177/kw/unable%20to%20launch%20admin%20console

                      So I guess we're done here.  Thanks for helping me work through this.  I'll follow up if the problems persist.

                      Best Wishes,

                      Ryan