5 Replies Latest reply on Jul 17, 2015 9:53 AM by YilbberVargas

    Filemaker 14 server crashing webdirect endlessly

    YilbberVargas

      Title

      Filemaker 14 server crashing webdirect endlessly

      Your post

      I am getting really annoyed but for some reason, FMS 14 is crashing endlessly on my custom database. everyime I click on a button or layout it crashes out and i have to restart the server over and over. is the Data corrupt or the server gone batty?

      I have acrobat reader DC installed, if that matters .. several layouts use pdf containers, and others dont.

      but even when accessing layouts without this it crashes. could it be because it uses External Data links? .. it is not very thorough on errors

       

        • 1. Re: Filemaker 14 server crashing webdirect endlessly

          Yilbber Vargas:

           

          Thank you for the post. 

           

          Some questions to assist us with narrowing this down:

           

          1. What is the version of FileMaker Server 14? 14.0.1? 14.0.2?

          2. What are the hardware specifications for the host machine (RAM, CPU)?

          3. Is any third party security or antivirus software installed?

          4. Does this occur with the FMServer_Sample.fmp12 file or only a particular solution file?

           

          System Requirements for FileMaker Server 14

           

          Note: If using WebDirect, the minimum recommended amount of RAM is 8 GB.

           

          Additionally, if the issue cannot be replicated in a new database file, then the file may be corrupt and I would suggest running recovery. 

           

          Things to keep in mind about Recover:

           

          While Recover almost always detects and fully corrects any problems with your file...

           

          1. The recovered copy may behave differently even if recover reports "no problems found".

          2. Recover does not detect all problems

          3. Recover doesn't always fix all problems correctly

          4. Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.

           

          And here's a knowledge base article that you may find useful:

           

          What to do when your file is corrupt (KB5421).

           

          If recovery shows no errors, then can you create a new simple test file that replicates this particular behavior?

           

          TSFalcon

          FileMaker, Inc.

          • 2. Re: Filemaker 14 server crashing webdirect endlessly
            YilbberVargas

            I think the problem is FM14 web direct does not like 2 Rows of Button bars. As I eliminate them it still crashes out.

            and yes, I tried to recreate the problem and it stil lcame back up

             

            • 3. Re: Filemaker 14 server crashing webdirect endlessly
              YilbberVargas

              as for the specs. The system is so far connecting 3 Machines.

              the server is running osx10.9, running 14.02.226

              The machine is a Core 2 imac with 4 GB and is dedicated use. (ie, it's not running any other tasks)

              The problems occur every single time it accceses this database. I believe it may be bad data in that particular databases' temp files , myself... the problems started happening when i was using acrobat to view container files, then it became permanent despite my changing the container filed to inactive.

               

              • 4. Re: Filemaker 14 server crashing webdirect endlessly

                Yilbber Vargas:

                 

                Thank you for the reply. 

                 

                The machine is a Core 2 imac with 4 GB and is dedicated use.”

                 

                The minimum recommended amount of RAM if using WebDirect is 8 GB. Even in a two-machine deployment, the minimum amount necessary to run the Web Server computer is 8 GB. The first suggestion would be to increase the computer's RAM. 

                 

                If the crash does not occur from using the FMServer_Sample.fmp12 file, then additionally I would suggest running recovery and following the steps in the article linked above.

                 

                TSFalcon

                FileMaker, Inc.

                • 5. Re: Filemaker 14 server crashing webdirect endlessly
                  YilbberVargas

                  I've done more digging around apparently there are corrupt layouts, and anytime i use button bars in Webdirect, i get a crash.

                  It seems that there is a problem with button bars rendering in FMS 14.