4 Replies Latest reply on Mar 2, 2014 6:53 PM by wcbourdeau

    Filemaker Server 13 Web Direct Database not available Error

    wcbourdeau

      Title

      Filemaker Server 13 Web Direct Database not available Error

      Your post

           I recently upgraded from Filemaker Server 12 to Filemaker Server 13.  Everything works fine except for when I try to connect to a database using Web Direct.  The web site lists the database I have shared using web direct but when I click them I get a "Database not available" error.  Does anyone know why that might be? I can connect using Filemaker Pro successfully. 

            

      Thanks for your help.

        • 1. Re: Filemaker Server 13 Web Direct Database not available Error

          William Bourdeau:

               Thank you for the post.

                

               If the file can be opened with FileMaker Pro, but not using the WebDirect technology, then is WebDirect enabled for the file?

                

               File > Sharing > Configure for FileMaker WebDirect…

                

               Is the file set to either "Specify users by privilege set" or "All users" and does at least one account have the "Access via FileMaker WebDirect (fmwebdirect)" extended privilege? (See screenshot below).

                

               TSFalcon

               FileMaker, Inc.

          • 2. Re: Filemaker Server 13 Web Direct Database not available Error
            wcbourdeau

                 Yes web direct is enabled on the file and users have access to the file as you described.

            • 3. Re: Filemaker Server 13 Web Direct Database not available Error

              William Bourdeau:

                   Thank you for the reply.

                    

                   Are the users able to log into the FMServer_Sample.fmp12 via WebDirect? 

                    

                   What does the FileMaker Server 13 Admin Console indicate is the status of the Web Server and Web Publishing Engine?

                    

                   Does this persists after a redeployment? 

                    

                   From the FileMaker Server 13 Admin Console: 

                    

                   Server ( top right ) > Edit Deployment…

                    

                   Does WebDirect work from the test page? 

                    

                   From the FileMaker Server 13 Admin Console: 

                    

                   Server > Open Test Page… > Test FileMaker WebDirect

                    

                   Is there an error message? Please include any other information you can provide to help me reproduce.

                    

                   TSFalcon

                   FileMaker, Inc.

              • 4. Re: Filemaker Server 13 Web Direct Database not available Error
                wcbourdeau

                     It works now after I redeployed the Server.  It looks like the webserver address was the problem.  I changed the ip and it works now.

                      

                     Thanks for the help.