3 Replies Latest reply on Jul 18, 2014 3:26 PM by disabled_ntaylor

    Filemaker server admin console won't start

    Emmanuel

      Title

      Filemaker server admin console won't start

      Your post

           Hi,

           I am trying to install the FMS 12. Installation is successful until I click on the startup page. The admin console won't load. How can I troubleshoot this?

            

           Thank you

            

            

        • 1. Re: Filemaker server admin console won't start

               Emmanuel:

                

               Thank you for the post. 

                

               A few additional question to assist us with narrowing this down:

                

               1. What is the operating system for the FileMaker Server 12?

               2. What version of Java is installed?

                

          FileMaker Server and Java - Overview and troubleshooting

                

               3.  What do you see when trying to access the FileMaker Server start page at http://[serverIP]:16000 in a web browser?

               4. Does the .jnlp file download? 

               5. What browser(s) have been tried? 

                

          Java Known Issues

                

          Java Troubleshooting

                

          Java Help

                

          Java Security Preferences

                

          What should I do when I see a security prompt from Java?

                

          How can I configure the Exception Site List?

                

               TSFalcon

               FileMaker, Inc.

          • 2. Re: Filemaker server admin console won't start
            Emmanuel

                 Hi TSFalcon,

                  

                 It is FMS 12.6 for mavericks.

                 It is Java update 65

                 When I click on the start page link, there is a " please wait while admin console starts" and then it says that " the admin console start page is not available. The admin server process may not be running, a required port may not be available or your machine may be running slow"

                 The .jnlp did download

                 I am trying on safari 7.0.5

                  

                 Note: I once successfully installed FMS12, unistalled it and am now trying to reinstall it but no success.

                  

                  

            • 3. Re: Filemaker server admin console won't start

                   Emmanuel:

                    

                   Thank you for the reply. 

                    

              "The .jnlp did download"

                    

                   If the .jnlp file is double-clicked from the download location, then does the java applet launch?

                    

                   Lastly, since being able to launch the FileMaker Server Admin Console is a free standard support topic through FileMaker's technical support, please don't hesitate to call to troubleshoot over the phone, as we always want a user to be able to administer his/her server. 

                    

                   If you are located in the U.S. or Canada, then contact technical support toll free at 1-800-325-2747. The hours are between 7 AM - 5 PM PDT. 

                    

                   If you are located outside of North America, then locate the technical support office nearest you from the following link:

                    

              http://www.filemaker.com/company/intl/

                    

                   TSFalcon

                   FileMaker, Inc.