3 Replies Latest reply on Jul 18, 2014 3:26 PM by disabled_ntaylor

    Filemaker server admin console won't start



      Filemaker server admin console won't start

      Your post


           I am trying to install the FMS 12. Installation is successful until I click on the startup page. The admin console won't load. How can I troubleshoot this?


           Thank you



        • 1. Re: Filemaker server admin console won't start



               Thank you for the post. 


               A few additional question to assist us with narrowing this down:


               1. What is the operating system for the FileMaker Server 12?

               2. What version of Java is installed?


          FileMaker Server and Java - Overview and troubleshooting


               3.  What do you see when trying to access the FileMaker Server start page at http://[serverIP]:16000 in a web browser?

               4. Does the .jnlp file download? 

               5. What browser(s) have been tried? 


          Java Known Issues


          Java Troubleshooting


          Java Help


          Java Security Preferences


          What should I do when I see a security prompt from Java?


          How can I configure the Exception Site List?



               FileMaker, Inc.

          • 2. Re: Filemaker server admin console won't start

                 Hi TSFalcon,


                 It is FMS 12.6 for mavericks.

                 It is Java update 65

                 When I click on the start page link, there is a " please wait while admin console starts" and then it says that " the admin console start page is not available. The admin server process may not be running, a required port may not be available or your machine may be running slow"

                 The .jnlp did download

                 I am trying on safari 7.0.5


                 Note: I once successfully installed FMS12, unistalled it and am now trying to reinstall it but no success.



            • 3. Re: Filemaker server admin console won't start



                   Thank you for the reply. 


              "The .jnlp did download"


                   If the .jnlp file is double-clicked from the download location, then does the java applet launch?


                   Lastly, since being able to launch the FileMaker Server Admin Console is a free standard support topic through FileMaker's technical support, please don't hesitate to call to troubleshoot over the phone, as we always want a user to be able to administer his/her server. 


                   If you are located in the U.S. or Canada, then contact technical support toll free at 1-800-325-2747. The hours are between 7 AM - 5 PM PDT. 


                   If you are located outside of North America, then locate the technical support office nearest you from the following link:





                   FileMaker, Inc.