AnsweredAssumed Answered

Filemaker Server Advanced 11

Question asked by IanBlackburn on Oct 11, 2010
Latest reply on Oct 12, 2010 by IanBlackburn

Title

Filemaker Server Advanced 11 & OS X Server 10.6 locking up, causing data loss

Your post

I'm running FMSA 11.0.2.217 on a Mac Mini "server edition" with OS X Server 10.6.4. It was a fresh FMSA install on a brand-new server. It's never been used for anything else.

At irregular intervals, but pretty reliably twice a week, the server becomes unresponsive. My users get their Filemaker connections dropped (and we usually lose a half-day's worth of data). I can't SSH or VNC into the server, but it will ping, and I can connect to Bjango's iStat Server running on the Mini. The machine requires a hard reboot.

This is what it looks like when it's running normally: http://yoki.com/pics/istat_good.png

This is what it looks like when it blows up: http://yoki.com/pics/istat_bad.png

This is what it looked like about an hour ago: http://yoki.com/pics/istat_worst.png

I have serverdensity.com monitoring the server, and in the snapshot for one of these incidents that happened today, the two processes that are going haywire are:

/System/Library/Frameworks/JavaVM.framework/Versions/1.5/Home/bin/java -Djava.util.logging.config.file=../conf/logging.properties -server -d32 -Xmx512M -XX:+UseParallelGC -Xbootclasspath/p:../../admin-server/WEB-INF/lib/jacorb.jar:../../admin-server/WEB-INF/lib/logkit-1.2.jar:../../admin-server/WEB-INF/lib/avalon-framework-4.1.5.jar -Dorg.omg.CORBA.ORBClass=org.jacorb.orb.ORB -Dorg.omg.CORBA.ORBSingletonClass=org.jacorb.orb.ORBSingleton -Djacorb.home=../../admin-server -DFMS.COMPONENT=fmadminserver -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xdebug -Xrunjdwp:transport=dt_socket,address=3999,server=y,suspend=n -Djava.endorsed.dirs=../../../Common/Tomcat/common/endorsed -classpath :../../../Common/Tomcat/bin/bootstrap.jar:../../../Common/Tomcat/bin/commons-logging-api.jar -Dcatalina.base=.. -Dcatalina.home=../../../Common/Tomcat -Djava.io.tmpdir=../temp org.apache.catalina.startup.Bootstrap start

and

/Library/FileMaker Server/Database Server/bin/fmserverd -d

both using about 98% of the CPU (I assume they're running on different cores). Neither process routinely uses a fraction of that. No other processes are using more that 1% of CPU capacity.

The incident occurred around 2:12 PM. There's nothing in the FM logs between 6:01:34 AM and then. There's nothing in the Mac system logs between 5:35:09 AM and then. It's all pretty routine-looking stuff.

If anyone has any idea what's going on, or if additional info would be helpful, please let me know. I'm very inclined to go back to FMSA 10.

Outcomes