This doesn't seem to be posted in the right place. No big deal really except that it would have been seen by a lot more fellow users had you posted ot the FM PRo Forum. (See tabs at top of this screen).
See this demo file for some name based methods for finding a record, but with scripts that kick in to enter the ID number for you so that you establish the proper relationship and thus can reference data in the related table:
If you are using FileMaker 12, you can use Open in the File menu to open this file and convert it to .fmp12 format. The converted file should function without any issues.
Sorry about not posting in the right area. I thought I clicked on the FM Pro Forum.
I felt bad about posting this because I thought it was common question with an easy answer, but I couldn't come up with a good search phrase to find it with a search.
Thank you for the help and sample file.
It's easy to "get lost" in this forum. Modman, the forum moderater, has made what changes he can to make it more obvious, but the RightNow programmers need to make some design changes in order for it to be more obvious as to where you are when you start posting a new message in the forum.