2 Replies Latest reply on Apr 12, 2014 11:17 PM by davechittum

    FMPS13 WebDirect Login Issue for iPad/iPhone Direct Database URL

    Mac89

      Title

      FMPS13 WebDirect Login Issue for iPad/iPhone Direct Database URL & with Desktop Safari/Chrome

      Your post

            

           I've tested accessing our database from an iPad and iPhone running Safari and Chrome 31.0.1650.18 via the following url format https://domain.com/fmi/web#<database name>. In both instances it hangs on an endlessly spinning circle before you can even get to the username/password box.

           I should note that our users have also been having intermittent issues with the spinning circle on login attempts also with the desktop versions of Safari and Chrome. The issue does not seem to impact Firefox, which oddly enough is not supported by FMPS13.

           The problem rarely arises if you access the database from the https://domain.com/fmi/webd url but does sometimes still occur.

           This is a very serious issue for us with users unable to access the resources they are paying for. Anyone have any insight into this at all? FMP Support was not able to provide any assistance on this one so far.

        • 1. Re: FMPS13 WebDirect Login Issue for iPad/iPhone Direct Database URL & with Desktop Safari/Chrome
          Mac89

               Okay, it is still to early to declare victory over this one but so far testing after the fix has proven to be 100% successful on both desktop and iOS devices.

               Our database filename has a space between two words in it. When hosted then through WebDirect the space in the name usually is translated into %20. It would appear that Firefox knows how to handle this but the other browsers got tripped up on the desktop a fair amount of the time and 100% of the time on iOS devices. By replacing the space in the url with "%20". The issue went away, at least so far. Be aware that if you are using Dreamweaver and you type the %20 into the link field it will not carry through. You actually need to hard code it directly into the source code of the page. To verify it is done properly, load your page in Safari or Chrome and make sure the link shows the %20 where the space is.

               It goes without saying that if you do not need the space, I would simply remove it to prevent any issues from it coming up.

               Example of original and new link as it appeared on the source code for our html page.

               https://domain.com/fmi/web#Movie Database [BAD LINK]

               https://domain.com/fmi/web#Movie%20Database [FIXED LINK]

          • 2. Re: FMPS13 WebDirect Login Issue for iPad/iPhone Direct Database URL & with Desktop Safari/Chrome
            davechittum

                 I am having this exact same issue, BUT only on iOS 7 iPad. Accessing the same DB from Safari on a Mac works just fine. Accessing it from iOS 7 iPhone works just fine. Only iPad has this issue. There are no blanks in any of my database names.