FMS - Admin Console not starting on Windows even after 11.0.3 update
I am unable to start my admin console on Windows even after applying the 11.0.3 update. I am at wits end with this, and need help finding additional diagnostic information to solve my problem.
The exact error I get is that whenever I try to start the admin console, I get the splash screen, then a pop-up box (entitled "Admin Console Startup Error") that says "Admin Console could not start: Admin Server Manager unavailable." Note that the server process appears to be fine - I can access databases on the machine. I just cannot do administration tasks.
I am running a VM with (fully-patched) Windows Server 2008 R2 (x64). I have updated my server using the patch to 184.108.40.2069. I got this error with Java 6 Update 24. I have also updated to Java 6 Update 25, and get the same error. With both updates I went to the Java control panel and cleared the cache before running the application.
I have tried restarting the admin server manager with the command line "fmsadmin.exe restart adminserver", which asks for a confirmation, waits a bit, then exits (which is what I would expect). However I still get the same error when trying to access the admin console.
I tried to access the console from a different remote machine, but I am getting permissions problems when I do that (most likely related to how IIS is configured on the server, rather than anything to do with FileMaker), so I cannot currently test it from a remote machine.
I believe I was hit by the issue from http://help.filemaker.com/app/answers/detail/a_id/7927 , so I followed the instructions there and reapplied the update.
I cannot find any useful log information in either the Windows event logs or in the FileMaker Server/Logs directory. I find access information, and the filemaker server starting and stopping, but nothing related to the admin console at all.