Thank you for the post.
Does the computer meet the system requirements for WebDirect?
RAM: 8 GB
Hard Drive: 80 GB or more, dependent on file size, requires minimum 10 GB free space
Is the operating system Mac OS X 10.10 without the Server.app?
Apache does not need to be pre-configured because the FileMaker Server 13 installation will perform all the necessary changes.
If the machine meets all of the hardware and operating system requirements mentioned above, then uninstall FileMaker Server 13 using the full v5 installer and reinstall.
Afterwards, test WebDirect from the server machine at the following URL:
Please let me know if any of the above requires additional clarification and keep me updated with any progress.
Thank you for your reply. I was out of town for a while and didn't get a chance to respond.
The computer does meet the requirements for WebDirect, thank you for posting them.
I am not as familiar with Mac OS, but it does appear to be 10.10.1 without the Server.app (I could not find it anyway).
I am having difficulty finding the full v5 installer, all I can find is the update.dmg, but I would be happy to attempt an uninstall/reinstall using the full version if I could be pointed in the right direction.
Thank you for the reply.
“I am having difficulty finding the full v5 installer”
The full FileMaker Server 13.0v5 installer is the download in the store email from the original purchase.
If the link is expired and you are located in the U.S. or Canada, then contact technical support to turn the links back on toll free at 1-800-325-2747. The hours are between 7 AM - 5 PM PDT.
If you are located outside of North America, then locate the technical support office nearest you from the following link:
I hope to be able to test this solution this weekend. It has been difficult to find a time when I can take down the customer's solution for long enough to be sure of the ability to reinstall FileMaker. I will let you know the results.
I just wanted to reply to this thread that though I was skeptical, and it took me a lot of effort to get the installer in question (not sure why it is so difficult, it's not like you can use the product without the license key) this did, in fact, solve my problem. Thank you!