The permissions for the certificates folder were set wrong. The fmsadmin group was set to read only. I didn't change it; I assume the deployment sets it wrong.
Thank you for the post.
I’m glad you were able to solve the issue.
For others who may encounter this thread, the fmsadmin group is read-only by default. Instead of changing the groups permissions, running the command as sudo would produce the same result.
Thanks for posting... Although it would have made life a whole lot easier if the FileMaker documentation on creating a certificate signing request had just explained that in the first place. FileMaker often seems to take way too much knowledge for granted and simply summarizes information instead of educating customers which makes following directions extremely frustrating for someone who is trying to learn.
Thank you for the feedback.
Our Documentation department updated Answer ID: 14174 to include running the commands as sudo to avoid confusion in the future: