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images from layout design background are not displayed

Question asked by on Jan 16, 2014
Latest reply on Feb 18, 2014 by philmodjunk


images from layout design background are not displayed

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     I have images (PNG on JPEG) with customized graphic I want to use in Title Header, Header, Footer...

     They are correctly displayed in background, if I use FMS13 WebDirect client from my office - (I use both server connections - via internal IP address or public IP/URL). If I use the same public URL from home or from client office, no images in layout background are displayed. But images which are in the database content are displayed everywhere. I tested in IE, Chrome, Firefox and Safari (latest versions), no difference - in office I see background graphics correctly, from remote computers I see only white empty strips.

     If I use solid or gradient color background, layout is displayed correctly on all computers.

     Any idea what could be wrong on computers/browsers out of office/internal network?