What OS? What version? Without some more details, 's hard to tell...
(sorry about typos, but I'tired trying to fix typos on an iPad with this forum-software)
Sorry, it's Windows 7 Enterpise and I was trying to use IE 8 (don't laugh, these are office standards). Anyway, I contacted customer service and they suggested I try another browser, so I installed Chrome (not office standard) and it worked fine. I'd still like to figure out the IE problem. I suspect it's an active-x issue.