5 Replies Latest reply on Feb 18, 2010 2:08 PM by mrvodka

    Non-functioning FMS 9 Admin Console

    tking13

      Title

      Non-functioning FMS 9 Admin Console

      Your post

      I have FileMaker Server 9 (v3 w/ SSL Update) running on an Xserve on Mac OS X 10.4.11, and the Admin Console CHRONICALLY fails. Not only do I repeatedly get the message "Checking for Latest Version" seemingly every time I try to launch the Admin Console (even though I haven't made any changes to the server), but I can't even get the Start Page to load (on multiple machine, even directly on the server). I figured out that I could use the command line tools to do what I needed (however inconvenient that is), though even at that, I kept getting errors trying to open a database until I actually stopped & then started the server. But even that didn't fix the problem with the Admin Console. The only thing that fixed that was actually rebooting the server, which is VERY inconvenient as it is also used as a file server (& people may be using it).
       
      Could someone please explain why such a fundamental tool is so problematic?
       
      Tim King 

        • 1. Re: Non-functioning FMS 9 Admin Console
          psijmons_1
            

          Possibly clearing the Java cache may help here, or reset the priorities of the different Java versions installed according to the OSX 10.4 requirements.

          If that does not help, uninstall FMServer and re-install usually helps, this may work even w/o a reboot of the server although it is indicated you should. 

          • 2. Re: Non-functioning FMS 9 Admin Console
            tking13
              

            The more I have to use the FMS 9 Admin Console, the more I regret ever updating the server to v9. The Admin Console is a huge heaping pile of crap. Just so I wouldn't have the "Checking for Latest Version" problem again, I left the Admin Console running. But when I went back to use it again, it was completely non-responsive. I had to force it to quick, and when I relaunched it, I got the "Checking for Latest Version" loop yet again. And, once again, I can't even get the start page (at 127.0.0.1:16000) to load. I tried using Java Preferences to delete all temporary files, but this hasn't changed anything. I still can't get into anything, and I can't restart the server every time I need to do something. It's completely ridiculous.

             

            Tim King

            • 3. Re: Non-functioning FMS 9 Admin Console
              TSGal

              tking13:

               

              Thank you for your post.

               

              What version of Java are you running?  The Admin Console is a Java application, and it will not run with a version of Java greater than version 6 update 7.

               

              Are you able to launch Admin Console from a second machine (specify the correct IP address)?  If so, try it out and see if you get the same failure.

               

              When the Admin Console fails, are other FileMaker Pro users/clients able to access hosted files?  Or, is the server dead?

               

              Any additional information you can provide may be helpful in narrowing down the cause(s).

               

              TSGal

              FileMaker, Inc. 

              • 4. Re: Non-functioning FMS 9 Admin Console
                tking13
                  

                The server running FileMaker Server 9 (actually 9.0.3 w/ SSL update) is an Xserve G4 running Mac OS X Server 10.4.11. When I look at the Java Preferences, the Java Applet Runtime Settings show that the Java Version is set to J2SE 1.4.2 (the other option is J2SE 5.0). Under the Java Application Runtime Settings, J2SE 1.4.2 is first, followed by J2SE 5.0. I believe it may have originally set to v5, but I tried downgrading after the problems started.

                 

                I have tried deleting temporary files (including Downloaded Applets, Downloaded Applications & Other Files), but all to no avail. The only thing that seems to fix the problem is to restart the server, which is incredibly disruptive.

                 

                Not only can I not get past the "Checking for Latest Version" but I still can't even bring up the start page (at 127.0.0.1:16000 locally on the server or at 10:0.0.10:16000 from another machine running Leopard 10.5.8).

                 

                My machine doesn't work with the Admin Console at all, but I'm running Snow Leopard, so that's not surprising (just aggravating).

                 

                So at this point, whenever I need to do something, I have to jump through hoops using fmsadmin in the Terminal. Unfortunately, starting & stopping the server (FileMaker not rebooting the whole server) doesn't fix the problem. I still can't get to the start page.

                 

                Users are still able to connect to the server & use databases; the only thing that doesn't seem to work is the Admin Console (& its start page). I don't know what I should be looking for; what process handles the Admin Console functions?

                 

                Tim King