2 Replies Latest reply on Feb 4, 2015 7:41 AM by PerttuMäättä

    Recurring timeout failure to start Filemaker Server service fmshelper.exe at boot up.

    PerttuMäättä

      Title

      Recurring timeout failure to start Filemaker Server service fmshelper.exe at boot up.

      Your post

      Hi!

       

      We're constantly receiving a timeout while starting Filemaker Server service at boot time on situations where server host is rebooted due to automatically installed Windows updates. Service is set to start with the delayed flag. On the Windows Event log the following information is logged: 

      Event ID 7009 "A timeout was reached (30000 milliseconds) while waiting for the FileMaker Server service to connect.”

      Event ID 7000 "The FileMaker Server service failed to start due to the following error: 
      The service did not respond to the start or control request in a timely fashion.”
       

      We're running Filemaker Server Advanced 12.0.5.551 on Windows Server 2008 R2 as a VMware guest with one vCPU and 4 GB's of RAM. Server can easily handle its daily load, but could the CPU limit the startup processing power need or any other suggestions? This is embarrassing as it brings downtime before we get to server to manually start the service. When started manually, through services.msc, it always starts up ok.

      Thanks already,

      Perttu