Have you tried setting up remote desktop access to the server and using that method to launch the server console directly on the server?
I prefer that approach myself as I sometimes need to work with scheduled tasks, VB scripts or restart the server as well as work with the admin console.
I want to make sure I understand.
The MIS Technician (who helped us) accessed the server remotely from his office. He obtained a new file path for the Admin Console, logged onto my Cient's office computer, and pasted a shortcut onto her desktop. When she clicked the java shortcut, Admin Console did not launch.
Are you saying my client should directly access the server from HER remote computer to launch Admin Console and bypass the JAVA script on her desktop altogether?
Sorry, I am not savvy on servers.
I'm not saying "should". I'm suggesting a work around.
It's an option that gives you access to more than just the things you can do with the admin console. This may not be something MIS wants to permit, but if they do permit it, it avoids the possible issues with the XP client using server admin--which should work, but doesn't in your case.
Thank you again.
Apparently MIS won't permit my client's access to the FileMaker Server, but they are now interested in managing the Admin Console themselves, as they perform the other server functions you mention. If they can get Admin Console to launch and my client can't, and they are willing to perform the Admin Console functions, specifically to upload the new database, then I have a work around.
Which is usually enough.
Again many thanks and happy new year!