2 Replies Latest reply on May 21, 2015 12:08 PM by disabled_ntaylor

    Server 14 and Application 14 on PC and Email Scripts are not working

    evansj2

      Title

      Server 14 and Application 14 on PC and Email Scripts are not working

      Your post

      All

      we updated our server to 14 and im using the Rev 14 application and now the scripts for email are not working. Example

      Simple button with the script assigned to it (under options Pause current script is selected).

      Perform Script [ “status change script” ]

      Send Mail [ Send via E-mail Client ; To: "avtechs@rpi.edu;mediaops@rpi.edu"; Subject: "Trouble Ticket Status: " & Issues Tracking::
      Status & ", Ticket ID#: " & Issues Tracking::Issue ID & ", Reported Problem Type: " &Issues Tracking::Problem Type; Message: Issues
      Tracking::Assigned Technician &
      " has updated the ETR listed below¶¶" &
      "ID Number: "& Issues Tracking::Issue ID& "¶"&
      "Title: "& Issues Tracking::Title & "¶¶"&
      "Type of Problem: " & Issues Tracking::Problem Type & "¶¶"&
      "Building: " & Issues Tracking::Building & "¶"&
      "Room: " & Issues Tracking::Room& "¶"&
      "Date and Time of Event: " &Issues Tracking::Date of Event & "," & Issues Tracking::Time of Event & "¶¶"&
      "Description:¶" & Issues Tracking::Description & "¶¶"&
      "----------------------------------------------------------------------------------------" &"¶"&
      "The status of your reported issue has changed.¶"&
      "Technical Comments: ¶ "
      &Issues Tracking::Technician_Comments &"¶¶2--¶"
      &Issues Tracking::Technician_Comments[2] &"¶¶3--¶"
      &Issues Tracking::Technician_Comments[3] &"¶¶ 4--¶"
      &Issues Tracking::Technician_Comments[4] &"¶ 5--¶"
      &Issues Tracking::Technician_Comments[5] &"¶¶"
      &"----------------------------------------------------------------------------------------" &"¶"&
      "Be Kind- Rewind¶" ]

       

      FYI- this is the "status change script"
      Set Error Capture [ On ]
      Allow User Abort [ Off ]
      #If Resolution Field is Empty set Status field to Open.
      If [ IsEmpty ( Issues Tracking::Resolution ) + IsEmpty ( Issues Tracking::Date_Closed ) + IsEmpty ( Issues Tracking::
      Time_Closed ) ]
      Set Field [ Issues Tracking::Status ; "Open" ]
      #If Resolution Field is NOT Empty set Status field to Closed.
      Else
      Set Field [ Issues Tracking::Status ; "Closed" ]
      Set Field [ Issues Tracking::Date Expected Return ; "" ]
      End If

       

      None of this is all that complex. When you press the button either nothing happens or you get the following

      "There was an error addressing the email. Please check that your email software is installed correctly."

      I use Outlook for email and it all works fine.

      When i open the same file in 13.0.5.503 it opens but i get the error from the email bug (see my other posts)

      Certainly seems like there is a major bug in Rev 14 :-(

      5-21-2015-8-45-12-AM.gif

        • 1. Re: Server 14 and Application 14 on PC and Email Scripts are not working
          evansj2

          Quick update to the  earlier message - again i'm running Rev 14 on server and cpu

          Removing the "status change script" from the original "send email to the technicians" script, saving and pressing the button repeatedly now delivers an error prompt of Unknown Error: -1. with an OK button. Pressing OK makes you feel good but that's about it.

          The status change script reads

          Set Error Capture [ On ]
          Allow User Abort [ Off ]
          #If Resolution Field is Empty set Status field to Open.
          If [ IsEmpty ( Issues Tracking::Resolution ) + IsEmpty ( Issues Tracking::Date_Closed ) + IsEmpty ( Issues Tracking::
          Time_Closed ) ]
          Set Field [ Issues Tracking::Status ; "Open" ]
          #If Resolution Field is NOT Empty set Status field to Closed.
          Else
          Set Field [ Issues Tracking::Status ; "Closed" ]
          Set Field [ Issues Tracking::Date Expected Return ; "" ]
          End If

          The record I am looking at is closed if it matters.
           
          • 2. Re: Server 14 and Application 14 on PC and Email Scripts are not working

            James Evans:

             

            Thank you for the post.

             

            We are aware of an issue with Send Mail via the Outlook mail client. This was originally reported here:

             

            FileMaker 14 64 Bit and Send Mail via Email Client Outlook 64 Bit Not Working

             

            One workaround is to use SMTP settings instead of a mail client. Additionally, I added your comments to the original report made to Testing and Development. 

             

            TSFalcon

            FileMaker, Inc.