2 Replies Latest reply on Jan 4, 2010 2:54 PM by TSGal

    Sometimes can't see Databases hosted by FM Server 9

    Eldomir

      Title

      Sometimes can't see Databases hosted by FM Server 9

      Your post

      This is one strange problem, because it's not consistent. I'm hosting a DB using FM server 9.01.140, and clients connect using FM Pro 9.0v3. Clients run Win XP, server runs on Windows Server 2003.

       

      When clients try to open a remote file, they can always see the server IP fine. When they click on it, sometimes they will see the hosted Database (and then they can connect to it fine). Sometimes, though, they will not see any available DBs on the server, and trying to put the full fmnet:/IP/filename won't work either. When this happens, it usually doesn't fix itself until some time has passed (a few minutes, usually)... and then, the file is there again, accessible as before.

       

      I am aware of the SSL issue, but am not using SSL. Windows Server 2003 doesn't even have the Firewall going right now, but no luck. On the client side (Kaspersky Antivirus provides the firewall there), the firewall might be running and the client will connect fine, or not. And if it doesn't, disabling the firewall usually doesn't solve the issue either.

       

      Since it seems like waiting is necessary, it feels to me as if the connection is still alive on one end, so another one cannot be established. But the Server Admin Console doesn't show the client as connected, so I can't disconnect it (if this "ghost connection" is, indeed, the issue). And rebooting the client machine sometimes solves the problem... but sometimes not, which makes me think it might be just the waiting.

       

      Like I said, it's a little daunting because of the inconsistency of the problem, but of all the solutions tried, the one that seems to solve the problem most often --but not always-- is going to the Server machine and restarting the Filemaker windows service.

       

      I know this is not a lot of info, but if you think anything else might help identify the problem, I'll be more than glad to dump logs on you or whatever you deem useful. Thanks in advance!

        • 1. Re: Sometimes can't see Databases hosted by FM Server 9
          Eldomir
            

          Just a bit of extra info. Trying to connect with a client right now, can see the server fine, no available databases found. When I check "netstat -a" on the Server side, I see one connection from the client:

           

           TCP            server:5003    client:49977     ESTABLISHED

           

          I think the port on the client side changes every time... so I've thought it might be possible some client ports work and some don't (but this happens on -every- client I try to connect to the server), so that trying over and over again eventually stumbles on a port that works. However, like I said, this is all conjecture.

          • 2. Re: Sometimes can't see Databases hosted by FM Server 9
            TSGal

            Eldomir:

             

            Thank you for your post, and I apologize for the late reply.

             

            First, I recommend downloading and installing FileMaker Server 9.0v3.

             

            Is it always the same clients that have trouble opening remote files?  Or, does everyone have the problem?

             

            When this does occur, do you notice any problems with Admin Console not responding?  Is everyone else unable to access remote files at this point?

             

            Any other information you can provide would be helpful.

             

            TSGal

            FileMaker, Inc.