2 Replies Latest reply on Jun 17, 2015 8:11 AM by agnesmagendie

    Unable to access webdirect: page 404

    agnesmagendie

      Title

      Unable to access webdirect: page 404

      Your post

      Hello

      We encounter an issue accessing the webdirect after installing filemaker 13 and 14.

      We get the following error message:

             
      • Page 404
      •      
      • Server error in application fmwbsite

      To install file maker, we  have used windows 2008 R2.

       

      The file maker technical support has first advised us to deactivate the antinvirs software, but the solution has not worked out. They have afterwards, suggested to uninstall the software antivurs to avoid any conflicts with preformance’s applications install on the computer.

      Knowing that we have deactivated the antivirus, we would like to know if it is really necessary to uninstall it.

      Would it be also possible to provide us with any advises and suggestions? Something we may have forgotten to check….

      Thx in advance for your help

        • 1. Re: Unable to access webdirect: page 404

          agnes magendie:

           

          Thank you for the post.

           

          “Knowing that we have deactivated the antivirus, we would like to know if it is really necessary to uninstall it.”

           

          Yes uninstalling is necessary. FileMaker recommends a dedicated machine for use only as a FileMaker Server and does not test FileMaker Server with any antivirus software, so until the software is uninstalled, we would not be able to determine if the antivirus is the cause of the issue. 

           

          To perform a clean wipe and reinstall, try the following:

           

          1. Uninstall all of the following from Add/Remove:

           

              a. Any antivirus software (Note: do not reinstall until deployment is finished)

              b. FileMaker Server 13/14

              c. Java (all versions)

              d. Bonjour

              e. IIS URL Rewrite Module

              f. Microsoft Application Request Routing

              g. Microsoft External Cache for IIS

              h.  Microsoft Visual C++ 2012 Redistributable Package (x64) 

              i. Microsoft Web Farm Framework

           

          2. Remove the IIS role from Server Manager

          3. Delete the inetpub folder located on the C:/ drive

          4. Delete or rename the FileMaker Server folder located on the C:/ drive

           

          Afterwards, reinstall FileMaker Server 13.0v5/9 or FileMaker Server 14.0.2 with the full installer. 

           

          Please keep me updated with any progress. 

           

          TSFalcon

          FileMaker, Inc.

          • 2. Re: Unable to access webdirect: page 404
            agnesmagendie

            Hi

            Thank you for your reply.

            I will keep you updated.

            Regards