Thank you for the post.
“Knowing that we have deactivated the antivirus, we would like to know if it is really necessary to uninstall it.”
Yes uninstalling is necessary. FileMaker recommends a dedicated machine for use only as a FileMaker Server and does not test FileMaker Server with any antivirus software, so until the software is uninstalled, we would not be able to determine if the antivirus is the cause of the issue.
To perform a clean wipe and reinstall, try the following:
1. Uninstall all of the following from Add/Remove:
a. Any antivirus software (Note: do not reinstall until deployment is finished)
b. FileMaker Server 13/14
c. Java (all versions)
e. IIS URL Rewrite Module
f. Microsoft Application Request Routing
g. Microsoft External Cache for IIS
h. Microsoft Visual C++ 2012 Redistributable Package (x64)
i. Microsoft Web Farm Framework
2. Remove the IIS role from Server Manager
3. Delete the inetpub folder located on the C:/ drive
4. Delete or rename the FileMaker Server folder located on the C:/ drive
Afterwards, reinstall FileMaker Server 13.0v5/9 or FileMaker Server 14.0.2 with the full installer.
Please keep me updated with any progress.
Thank you for your reply.
I will keep you updated.