1 Reply Latest reply on Jan 7, 2016 1:11 PM by kariekristine

    Users cannot access FM files via Web Direct from off-site

    kariekristine

      I have Filemaker Server 14 running on a dedicated Mac.  I have 5 licenses for the Web Direct and would like to use those for people who just need access to one or two things.  Everyone who has Filemaker can get to our db from off-site using our "real" IP address.  However, no one can get to it with Web Direct.  I have port 80 set as http, port 443 set as https and 16001 for the admin console.

       

      I am desparate to get this figured out so any help is greatly appreciated.

        • 1. Re: Users cannot access FM files via Web Direct from off-site
          kariekristine

          After much time spent (much, much time) it has been determined that it was a routing problem and had to do with port 443.  My explanation will not be super technical but should be enough information for an IT guy to figure out what I mean.  We had the internal IP address set and everybody could get to it that way.  But we had to reroute the external IP to port 443 of the server.  I hope this helps whoever else is having this problem.