Could you please suggest the process of logging a service request to the Filemaker Support team.
Thanks in Advance.
Depends on the request. If you want to request a new or changed feature of FileMaker, you do that at the feature request page:
Company | FileMaker
If you need actual support with the product, then you would need to contact Tech Support:
Contact FileMaker Customer Support | FileMaker
Note that most non-trivial support requires a support membership or payment.
This forum is loaded with talented users that will be happy to answer your questions.
Beside the links that Mike provided above there is also the Report-An-Issue : Report a Product Issue
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