There have been several threads in this issue recently. Search the forum under font. From memory I think the solution is to clear the font cache.
Found the thread. You are correct. Will clear font cache Monday and see what happens.
Very many thanks.
PS if you can solve my crashing Macs then you'll be on a lot of peoples' Christmas List!
Thank you for your post.
There have been additional reports of this issue:
Possible work arounds include:
-clearing font cache file (C:\Windows\System32\FNTCACHE.DAT) and rebooting
-change text or theme (not ideal)
-use a magnification other than 100% (not ideal)
Additionally, I added this to the original report for review.
I have deleted font cachefile, updated to 14.4 and the issue happened again
I had this problem too with an FM14 user. Layout using Arial font was showing corrupt so I changed it to Verdana font and his layout would instead refresh to become readable. So, something about Arial font FM didn't like..... hmmmm......
I was about to reboot his machine when I noticed he had a couple of Adobe PDF opened up and when I closed Adobe reader windows, the FM fonts instantly straightened out. So, I changed the layout's font back to Arial and it worked - all without closing the user's Filemaker client.
So, obviously, I updated his Adobe reader to the latest version and so far so good.
Thank you for sharing that. Next time this issues comes up I will check that!
Thank you for your responses.
I have attached your feedback to the report, specifically mentioning the issue may be related to Adobe Reader being launched and the particular update.
Documentation has been released on this issue, which includes our current Work Around. See Knowledge Base Article #15419. When more information is available, I will post it to this thread.
The "Fix" you gave is not a temporay fix. I have had the same issue happen 4 times on the same computer and each time I followed the instructions. This is not a Fix.
In my 4th time that customer (FM Pro 4.4) I also updated adobe as another user suggested that might be part of the problem.
Until the issue repeats I have no way of telling however.
I had the repeat of the problem. Knowing what to do, I trashed the font cache. Restarted everything. Worked. Went to lunch and it is back.
When I first experienced this, there was a font in the Window Font directory, identified as Adobe, but having the extension of TMP. Deleting that, rebooting and it cleared up. Seeing the comment above about adobe, makes me wonder.
While fixable, and that there is no permanent damage, it is disruptive and time consuming to fix.
At first I noticed that only the "RECTANGLE" Themes were affected. Since my work is for in house use for a limited audience, I may change to different theme and away from ARIAL fonts.