Contact filemaker support with your license key and they can generate a new email with the download links for you. Make sure to create a local copy of installers as well for future needs!
according to FileMaker, the site from the original download link will have allways the most current full installers, they are not available from other sites. Therefore a save with the original downloads will not help when an updater is broken or an updater will brake existing installations (as with 14.03 Server under Win2012...)
- keep the original download link
- if that link is no longer available, one has to call the FMI suppot during business hours
- if installing not during business hours, go drinking beer
The email links usually come with an expiration of 30 days (or something like that).
Going and having a beer instead? Sounds like we need to adopt some European values for troubleshooting stateside!
doesn't mean that the beer will fix it (-:
problem was that we installed the update *not* during business hours and we asked the support to put the full installers on the updater pages as well (what they can't). The 'during business hours' was on an answer from FMI in the german part of the forums.
A would like to point out that the help from the FMI support the other day was perfect! Kudos to Mr. Wolff from the support team in England!
The maintenance links will not expire, even after product is no longer upgradable .Copy the actual URL inside the download link and save. it will say something like "maint/107-85rel/fm" within.
Thank you for the kudos, Herr Schneider.
To alleviate the problem, we have moved to a self-service model. You can now reactivate your expired download links, without contacting FileMaker Support, using just your email address. Volume-Licence-Agreement-Links are valid for 3 months, single-licence-download-links expire after 14 days.
I've never understood why FMI doesn't post the latest version of the full installers on the downloads page. You need a valid serial # to install it anyway, so what would the danger be? It would be more convenient to have 1 place to go and know that you could always get the latest installer. Especially for consultants who support multiple clients. Yes, we can request the license and maintenance download links for a specific client, but it's an extra step, and waiting. And sometimes the older maintenance download links have an older installer, so if you use that, you have to download, install, and then download the updaters. Why not just make access to the latest installer downloads simple?